LIVE WEBINAR
How can hospitality businesses bring AI and contact centre technology together without losing the human connection? Join Graia and Maistra Group to see it in practice.
Date
24 November
Tuesday
Time
11:00 CET
10:00 GMT
Length
45 minutes
Live webinar
Where
Microsoft Teams
Online
Hosted by Graia in partnership with
Hotel teams talk to guests across many channels, from phone and email to chat and social media, while trying to keep things running smoothly and still give each guest a personal touch.
In this session, Graia and Maistra Group will explore how conversational AI and omnichannel communication are being applied in hospitality, drawing on Maistra Group’s experience implementing Graia’s AI and CCaaS capabilities.
Practical takeaways for reservations and guest service teams.
Which guest questions AI can handle
See which availability, booking and pre-arrival questions AI can resolve on its own, and which should stay with your team.
Voice, chat and email as one
How one platform for every channel shortens response times and keeps answers consistent across properties.
The personal touch through peak season
How AI support helps reservations teams absorb seasonal peaks and stay focused on guests who need a person.
Maistra Group runs more than 35 properties and welcomes around 4.5 million guests a year, with demand that peaks every season. It replaced its legacy contact centre with Graia, bringing voice, chat and email into one AI-powered platform.
Ivan Benažić will share how the reservations team made the switch: what they automated first, how people and AI share the work, and what they learned along the way.
50%
of repetitive guest inquiries automated
40%
faster guest response across voice, chat and email
Shabeel Malik
SVP of Global Sales, Graia by Mplus
Ivan Benažić
Head of Reservations, Maistra Group
You’ll receive a confirmation by email.