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  • Best-in-class BPO to 
    maximize business 
    efficiency & growth

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  • Combining Great People  
    With Great Process  
    For Great Results

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  • AI-Powered

    Contact Center Software. 

    Made by M+Plus.

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Team Members
13700  +

Team Members

1
300  +

Blue Chip Partners

Industries
25  +

Industries

Countries
57 

Countries

Locations
62 

Locations

Languages
32  +

Languages

Solutions & Services

Establishing the best fit operational and organizational structure to gain speed and performance with a key priority on CX optimization.

Customer Experience

Customer Experience

We create 360° omnichannel communication solutions via personalized platforms to facilitate both customer and agent experience and to tap into customer insights and expectations to constantly improve satisfaction.

Technology

Technology

We provide an agile approach to transform your customer experience value chain into a digitalized, human-centered environment. We create software that digitizes the entire customer care journey under one roof.

Consultancy

Consultancy

Our holistic approach allows us to enhance our partners' operations and makes us a “one-stop-shop” through industry-leading expertise, cutting-edge technology, and continuous improvement culture.

Industries

Placing the human approach in the center of every interaction to create flawless experiences across all industries.

Ready to create next-gen customer experiences?

Let’s join forces to take your business to new heights with high-quality contact center solutions and services!

Contact us

Why Mplus

Sustainable growth demands an agile partner who will carry the operational responsibility. We provide flexible Customer Experience Solutions that suit the demands of the ever-changing environment.

Agile & efficient implementation

Agile

Experienced & certified management

certified

Strong & secure IT infrastructure technology

technology

Zero-based Digital Enablement

digital

Native speaking agents providing services at competitive costs

sgents

Real-time quality & efficiency monitoring

quality

Mplus Methodology

Unleashing the full potential of businesses with a holistic perspective starts with understanding the organization. The knowledge from the organization will be used in finding and training the most talented team members and sourcing all business process technology requirements.

discovery

Insights

EBRD €60 million investment in M Plus Croatia finalized
News 21.05.2024

EBRD €60 Million Investment in M Plus Croatia Finalized

EBRD appoints new professional reinforcements to M Plus Croatia boards
New Agri - Food Partnership_Mplus and Panvita
News 07.05.2024

Slovenian food sector leader Panvita Group chooses Mplus as partner for strategic growth through acquisitions

The partnership aims to position Panvita as a regional food leader in Southeastern Europe
Gateway Contact Center
Blog 29.04.2024

The Gateway to Global Customer Connectivity