AGENTIC AI FOR RESTAURANT GROUPS
Let AI answer your guests.
Keep your team on the floor.
Bookings, allergens, orders and refunds resolved 24/7 at every site. Anything that needs a person goes to an Expert.
One day across your estate.
Every request answered as it arrives.
8 resolved by AI 1 passed to an Expert 0 left waiting
Gift card
10:52
Web chat · Brighton
My gift card shows £0 in the app?
Card balance checked: £35
Card linked to account
Guest notified
Resolved by AI
29s
Group booking
11:03
Email · Edinburgh
Table for 14 on Friday, set menu if possible.
Large-party rules applied
Set menu attached
Deposit link sent
Resolved by AI
52s
Allergens
12:07
Web chat · Bristol
Is the dough vegan? My daughter has a milk allergy.
Matched to approved allergen data
Answer quoted from source
Booking flagged for the team
Resolved by AI
21s
Restaurant info
16:20
Voice · Cardiff
Is there step-free access and parking nearby?
Site data checked
Accessibility confirmed
Map link sent
Resolved by AI
33s
Cancellation
17:55
WhatsApp · Oxford
Need to cancel tonight, sorry. Can we do next week?
Tonight released
Rebooked for Thursday
Confirmation sent
Resolved by AI
31s
Table booking
18:42
WhatsApp · Leeds
Can we move Saturday to 8pm and add a highchair?
Availability checked
Booking moved, note added
Confirmation sent
Resolved by AI
38s
Delivery
19:31
App · Manchester
Our order came without the garlic bread.
Order found
Checked against refund rules
£4.95 refunded
Resolved by AI
44s
Loyalty
20:48
App · Birmingham
My points from last night haven't appeared.
Visit matched to bill
Points added
Balance confirmed
Resolved by AI
26s
Complaint
21:16
Email · Glasgow
We waited 50 minutes for mains on our anniversary.
Negative sentiment detected
Booking and bill attached
Gesture suggested
Passed to an Expert
12s
THE OPPORTUNITY
Guest contact outgrows your team.
Agentic AI closes the gap.
Unanswered guests book elsewhere
At peak service nobody can pick up. A guest who can’t move a booking cancels it.
The same questions, every day
Bookings, orders, refunds, allergens, loyalty. Answered again and again, at every site.
Every new site adds cost
Apps, delivery and rewards keep growing. So does guest contact, and the cost of answering it.
REVENUE CALCULATOR
What are missed guests costing you?
Move the sliders, see it in pounds.
Three questions, industry averages for the rest. Your assessment swaps in your real data.
Industry averages we use Click a number to change it
- % of calls missed or answered too late
- % of those would have booked or ordered
- £ average booking or order
- £ an hour team cost
What guest contact is costing you
£64,900a month
£779,000 a year
- £42,200
- revenue lost from 844 missed bookings and orders
- £22,800
- team cost of 1,625 hours a month answering guests
Missed-call rate based on industry reports (about 1 in 10 calls overall, a third at peak). Average spend below the £53 per meal reported by OpenTable. Team cost is the UK National Living Wage (£12.71 from April 2026) plus employer costs.
NOW DEPLOYING WITH A LEADING UK PIZZA CHAIN
Guest contact that earns its place on the P&L.
We are deploying Agentic AI with one of the UK’s best-known pizza chains. Multi-site groups get the same guest requests, so we can measure yours in one assessment.
Lower cost per contact
AI resolves routine guest contacts on its own, 24/7. Open new sites without growing your guest team at the same rate.
More covers kept
Bookings get moved, not cancelled. A guest answered in seconds doesn’t book elsewhere.
Complaints recovered
Order problems fixed in one conversation, inside your refund rules. Serious complaints go to an Expert with full context.
Answers you can stand behind
Allergen answers come only from your approved data. Anything uncertain goes to a person. Every step is logged.
What is it worth for your estate?
SIX GUEST JOURNEYS
Resolved end to end.
Pick one to see how.
Six requests drive most guest contact at multi-site chains. Examples are illustrative.
GuestCan we move Saturday’s booking for 4 to 8pm? We’ll need a highchair too.
Mplus AIDone. You’re booked for 4 at 8pm on Saturday, with a highchair. Confirmation is on its way.
What happened behind the scenes
- 01Checked availability in your booking system
- 02Moved the booking to 8pm and added a highchair note
- 03Sent confirmation by SMS and email
Which of these could AI resolve for you?
Your assessment answers that with your own data.
MEASURABLE RESULTS
Real deployments in food. Real numbers.
FOR EVERY TEAM
A win for every team
that signs it off.
01 GUEST EXPERIENCE
Your team stops answering repeat questions and focuses on the complaints that need a human.
02 OPERATIONS & FINANCE
Grow the estate without growing guest-team cost at the same rate, measured in cost per contact and covers kept.
03 DIGITAL & LOYALTY
Order, loyalty and gift card questions answered in the app, web chat, WhatsApp, email and voice.
04 TECHNOLOGY
Works on top of your booking, ordering and guest care systems. Your data stays where it lives.
05 FOOD SAFETY
Answers only from approved allergen data. Anything uncertain goes to a person.
Deciding with your team? Send them this page.
HOW IT WORKS
Live in weeks.
Better every week after.
Design, Accelerate, Operate. One partner builds it, runs it and answers for the result.
01 DESIGN
Map your contact mix
We review real guest contacts and decide what AI resolves, what goes to an Expert, and the rules for each.
02 ACCELERATE
Connect and go live
We connect your systems, load menus, allergen data and refund rules, and go live on the first channel.
03 OPERATE
Run and improve
We run it with you. Every conversation makes it better, and we report on cost per contact, covers kept and guest satisfaction.
Typical timeline for a first channel. Your assessment includes a plan for your estate.
Powered by Graia
Built inside live operations and running more than 4 million interactions a month.
Experts on hand
When a conversation needs judgment, an Mplus Expert or your own team takes over with the full history.
Your data stays where it lives
No lock-in. Every answer and action is logged and visible to your team.
Every language your guests use
Real-time translation, fine-tuned to your menu and brand terms.
The questions we hear first.
Straight answers for restaurant groups. For anything else, ask below.
It doesn’t guess. Answers come only from your approved allergen data for the current menu. Anything outside it goes to a person, and the guest is told so.
No. It works on top of the booking, ordering, loyalty, payment and guest care systems you already run. Nothing is replaced, and your data stays where it is.
Web chat, WhatsApp, email, social messaging and voice. Most groups start with their busiest channel and add the rest later.
Your guest team, Mplus Experts, or both. They get the booking, order, bill and conversation so far, so the guest never repeats themselves.
It depends on your sites, call volume and team time. The calculator above gives you an estimate in under a minute, and the free assessment replaces it with your real numbers.
The first channel typically goes live within weeks, and you see impact before the full rollout. We report on cost per contact, covers kept and guest satisfaction from day one.
Yes. The same six journeys drive guest contact at restaurant chains everywhere, and we work across Europe in your guests’ languages.
Nothing. It’s a short, structured review of your contact data. You keep the findings whether or not we work together.
FREE CONTACT ASSESSMENT
How much of your guest contact can AI resolve?
We review a sample of your guest contacts and show, journey by journey, what AI can resolve and what that is worth.
What happens next
01 We reply within one working day to agree a time.
02 A short call to choose the contact sample we review.
03 You get your assessment and business case.
Prefer to talk now? info@mplusgroup.eu
Get your free contact assessment
Free, no commitment. We only use your details to arrange the assessment.