Leading Food Delivery Platform Accelerates Restaurant Onboarding with AI Automation

Food Delivery

+7,000 Employees

Europe

See how a leading European food delivery platform partnered with Mplus to automate restaurant onboarding using AI-powered image processing and data analysis, reducing manual effort, accelerating menu publishing, and creating a faster onboarding experience for restaurant partners.

Menu update time reduced from 2 days to 3 minutes

35% reduction in agent workload

AI-powered automation for restaurant onboarding

Challenges

The platform relied on manual processes to onboard new restaurant partners and update menu information.

Creating digital menus from restaurant materials required significant manual effort, making the onboarding process time-consuming while limiting operational efficiency and delaying the availability of new restaurants on the platform.

Key challenges included:

Manual restaurant onboarding processes
Menu uploads and updates taking up to two business days
High administrative workload for onboarding teams
Time-consuming manual data entry
Operational inefficiencies affecting onboarding speed
Delayed availability of restaurant menus for customers
The need for a scalable onboarding solution supporting business growth

Solution

The organization partnered with Mplus to implement Agentic AI solution, automating restaurant onboarding through AI-powered image processing and intelligent data extraction.

The solution digitized and streamlined menu creation by automatically processing restaurant menu images and importing structured data into the platform, significantly reducing manual work while accelerating onboarding.

The deployment included:

AI-powered image processing for restaurant menus
Automated extraction of menu information
Intelligent data analysis and structured data import
Automated menu creation and updates
Reduced manual intervention throughout the onboarding process
Scalable AI-powered onboarding workflow

Impact

The AI-powered onboarding solution transformed a previously manual process into a fast and efficient digital workflow.

By automating menu processing and reducing manual data entry, the organization significantly accelerated restaurant onboarding while improving operational efficiency and allowing teams to focus on higher-value activities.

Key outcomes included:

Menu update times reduced from two business days to just three minutes
35% reduction in agent workload through AI automation
Faster onboarding of restaurant partners
Reduced manual processing and administrative effort
A scalable onboarding process supporting continued platform growth

Why Mplus?

Test Leading European Meal Kit Company Transforms Multilingual Customer Support with AI Copy Copy

Mplus strengthened the organization to modernize a critical operational process by combining AI-powered automation with practical operational expertise.

Rather than simply accelerating manual work, Mplus implemented an intelligent onboarding solution that automated menu processing through image recognition and structured data extraction. This enabled restaurant information to be digitized quickly and accurately while reducing operational effort and improving the onboarding experience for both internal teams and restaurant partners.

The result is a scalable AI-powered onboarding process that improves operational efficiency, accelerates partner activation, and provides a strong foundation for continued automation across digital operations.