Graia has been included in Juniper Research’s latest Conversational AI Market 2026–2030 research which examines the technologies, market dynamics and growth opportunities shaping the next generation of automated business communications.

The research explores the continued evolution of conversational AI, with a particular focus on technological advancements enabling greater automation across business communications, including generative AI and agentic AI. It assesses conversational AI across voice, online, applications, RCS and OTT channels while providing strategic recommendations for vendors and enterprises navigating the rapidly developing market. 

As part of the research, Graia is one of 17 conversational AI vendors evaluated in Juniper Research’s Competitor Leaderboard. We believe Graia’s inclusion reflects its approach to helping enterprises move beyond traditional conversational AI towards more intelligent, automated and personalised customer engagement.

Graia supports customers across a wide range of industries, including financial services, telecommunications, healthcare and retail, with a presence in more than 30 countries. It brings together an AI-native contact centre and agentic AI studio and enables organisations to intelligently route and automate interactions, orchestrate multiple AI agents and streamline decision-making and workflows across sales, service, marketing and operations. The result is faster, more personalised service, greater employee productivity, lower cost-to-serve and improved growth outcomes.