AWARDS & RECOGNITION
Mplus Awards and Recognition
in CX, AI, and Leadership
Independent juries across Europe and the US consistently recognize our teams for the experiences they create. From customer experience and contact center excellence to leadership development, responsible business, and applied AI, these honors span every category we work in and every market we serve. Different awards, different countries, one consistent standard: exceptional work for our clients, recognized year after year.
2026
2026
Graia
Graia
Valoris
Romanian Contact Center Awards: Best Contact Center Team Manager
Romanian Contact Center Awards: Best Contact Center Team Manager
2025
2025
2025 Artificial Intelligence Excellence Awards: Finalist
2025 Artificial Intelligence Excellence Awards: Finalist
2025 A.I. Awards: Shortlist, Best Use of AI in Telecoms / Unified Communications / Conferencing and Best Use of AI in Transportation & Logistics
2025 A.I. Awards: Shortlist, Best Use of AI in Telecoms / Unified Communications / Conferencing and Best Use of AI in Transportation & Logistics
European AI & Cloud Summit: 1st in AI & Cloud Startup Stage
European AI & Cloud Summit: 1st in AI & Cloud Startup Stage
Valoris
Europen Contact Center & Customer Service Awards: Bronze Winner Best Multilingual Customer Service
Europen Contact Center & Customer Service Awards: Bronze Winner Best Multilingual Customer Service
Valoris
ABSL Awards Gala: Excellence in Business Leadership 1st Place
ABSL Awards Gala: Excellence in Business Leadership 1st Place
2024
2024
Valoris
European Contact Centre & Customer Service Awards: Bronze Winner Outsourced Contact Centre of the Year 2024
European Contact Centre & Customer Service Awards: Bronze Winner Outsourced Contact Centre of the Year 2024
Valoris
Romanian Business services Forum & Awards: Commitment to Customer Centricity Award The Customer Satisfaction Program
Romanian Business services Forum & Awards: Commitment to Customer Centricity Award The Customer Satisfaction Program
Valoris
Romanian Contact Center Awards: Learning Champion Award
Romanian Contact Center Awards: Learning Champion Award
Valoris
Romanian Contact Center Awards: Best Team Manager
Romanian Contact Center Awards: Best Team Manager
Conectart
European Contact Centre & Customer Service Awards: Best Supporting Team: HR & Training Team
European Contact Centre & Customer Service Awards: Best Supporting Team: HR & Training Team
2023
2023
Valoris
The Diplomat Awards Gala: Customer Excelence Award
The Diplomat Awards Gala: Customer Excelence Award
Valoris
Europen Contact Centre & Customer Service Awards: Bronze Winner Best Supporting Team (QA Operations Team)
Europen Contact Centre & Customer Service Awards: Bronze Winner Best Supporting Team (QA Operations Team)
Valoris
Romanian Business services Forum & Awards: Customer Experience Solution Award
Romanian Business services Forum & Awards: Customer Experience Solution Award
Valoris
Romanian Contact Center Awards: Best Customer Experience Partnership Award (with Toyota Romania)
Romanian Contact Center Awards: Best Customer Experience Partnership Award (with Toyota Romania)
Conectart
ABSL Czech Republic Diamond Awards: 1st place Diamond Award in Business Innovation
ABSL Czech Republic Diamond Awards: 1st place Diamond Award in Business Innovation
Conectart
Czech Contact Center Day ADMEZ: 1st place in the People category for the project Mood Logger
Czech Contact Center Day ADMEZ: 1st place in the People category for the project Mood Logger
2022
2022
Valoris
European Contact Centre & Customer Service Awards: Bronze Winner Best Customer Experience
European Contact Centre & Customer Service Awards: Bronze Winner Best Customer Experience
Valoris
The Romanian Business Services Forum & Awards: Business Services Company of the year
The Romanian Business Services Forum & Awards: Business Services Company of the year
Valoris
Romanian Contact Center Awards: Best CSR Campaign
Romanian Contact Center Awards: Best CSR Campaign
Valoris
Romanian Contact Center Awards: Best Contact Center Manager
Romanian Contact Center Awards: Best Contact Center Manager
Valoris
ABSL Awards Gala: Business Leaders in Customer Experience 3rd Place
ABSL Awards Gala: Business Leaders in Customer Experience 3rd Place
Conectart
ABSL Czech Republic Diamond Awards: 2nd place Diamond Award in ESG Towards Resilence
ABSL Czech Republic Diamond Awards: 2nd place Diamond Award in ESG Towards Resilence
2021
2021
Conectart
European Contact Centre & Customer Service Awards: 1st place in the category Innovation and Technology for crisis management of the project with the online store Rohlik.cz
European Contact Centre & Customer Service Awards: 1st place in the category Innovation and Technology for crisis management of the project with the online store Rohlik.cz
Conectart
European Contact Centre & Customer Service Awards: 3rd place in the category "Best Cross-functional Collaboration" for the Census project
European Contact Centre & Customer Service Awards: 3rd place in the category "Best Cross-functional Collaboration" for the Census project
Conectart
European Contact Centre & Customer Service Awards: 3rd place in the "Best Small Customer Service Team" Samsung
European Contact Centre & Customer Service Awards: 3rd place in the "Best Small Customer Service Team" Samsung
Conectart
European Contact Centre & Customer Service Awards: 3rd place for CSR projects carried out with the Safety Line
European Contact Centre & Customer Service Awards: 3rd place for CSR projects carried out with the Safety Line
Conectart
Czech Contact Center Award: 2nd place in the Client category for the Census 2021 project
Czech Contact Center Award: 2nd place in the Client category for the Census 2021 project
Conectart
Czech Contact Center Award: 3rd place in the Contact Center Personality category
Czech Contact Center Award: 3rd place in the Contact Center Personality category
Conectart
Czech Contact Center Award: 3rd place in the Technology category for the Smart IVR project for Samsung customer service lines
Czech Contact Center Award: 3rd place in the Technology category for the Smart IVR project for Samsung customer service lines
2020
2020
Conectart
European Contact Centre & Customer Service Awards: 3rd place in the category Best Customer Support Team - Samsung
European Contact Centre & Customer Service Awards: 3rd place in the category Best Customer Support Team - Samsung
Conectart
European Contact Centre & Customer Service Awards: 3rd place in the category Giving Something Back for the CSR project carried out in a prison for the Safety Line
European Contact Centre & Customer Service Awards: 3rd place in the category Giving Something Back for the CSR project carried out in a prison for the Safety Line
Conectart
European Contact Centre & Customer Service Awards: 1st place in the category Crisis Response - Best Partner Solution - for collaboration with Rohlik.cz
European Contact Centre & Customer Service Awards: 1st place in the category Crisis Response - Best Partner Solution - for collaboration with Rohlik.cz
Conectart
Czech Contact Center Award: 1st place in the People category for the Breaking Myths campaign
Czech Contact Center Award: 1st place in the People category for the Breaking Myths campaign
Conectart
Czech Contact Center Award: 2nd place in the Clients category for collaboration with Rohlik.cz
Czech Contact Center Award: 2nd place in the Clients category for collaboration with Rohlik.cz
Conectart
Czech Contact Center Award: 3rd place Operator of the Year
Czech Contact Center Award: 3rd place Operator of the Year
Conectart
Czech Contact Center Award: 3rd place in the Clients category for E-Promoter for Samsung
Czech Contact Center Award: 3rd place in the Clients category for E-Promoter for Samsung
2019
2019
Conectart
European Contact Centre & Customer Service Awards: 2nd place in the category Best Outsourcing Partnership with Samsung
European Contact Centre & Customer Service Awards: 2nd place in the category Best Outsourcing Partnership with Samsung
Conectart
Czech Contact Center Award: 1st place in the Clients category for Introducing Whatsapp communication in collaboration with Samsung
Czech Contact Center Award: 1st place in the Clients category for Introducing Whatsapp communication in collaboration with Samsung
Conectart
Czech Contact Center Award: 3rd place in the People category for the project HR Daktela as a candidate recruitment system
Czech Contact Center Award: 3rd place in the People category for the project HR Daktela as a candidate recruitment system
Conectart
Czech Contact Center Award: 3rd place in the Clients category for the E-learning project
Czech Contact Center Award: 3rd place in the Clients category for the E-learning project
2018
2018
Conectart
Czech Contact Center Award: 2nd place in the New Media category for the HR Chatbot
Czech Contact Center Award: 2nd place in the New Media category for the HR Chatbot
Conectart
Czech Contact Center Award: 2nd place in the Outbound Projects category for the HR Chatbot project
Czech Contact Center Award: 2nd place in the Outbound Projects category for the HR Chatbot project
2017
2017
Conectart
Czech Contact Center Award: 1st place in the Outbound Projects category for Speech To Text
Czech Contact Center Award: 1st place in the Outbound Projects category for Speech To Text
Conectart
Czech Contact Center Award: 3rd place in the Inbound Projects category for the Aristotelos shift scheduling software
Czech Contact Center Award: 3rd place in the Inbound Projects category for the Aristotelos shift scheduling software
2016
2016
Valoris
Romanian Contact Center Awards: Best Large Support Center (BPO)
Romanian Contact Center Awards: Best Large Support Center (BPO)
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+385 (1) 6447-899
© 2026 Mplus Group. All rights reserved.
Contact Us
+385 (1) 6447-899
© 2026 Mplus Group. All rights reserved.
Contact Us
+385 (1) 6447-899
© 2026 Mplus Group. All rights reserved.