Case Studies

See how a gaming company uses Conversational AI to automate player support, cut response times, and reduce customer-service workload.

See how a global HR provider uses AI-powered talent matching and screening to speed up recruitment and reduce recruiter workload.

See how a European insurance provider used AI-powered Voice and Chat to simplify insurance access, achieving 92% containment and 3.5X higher satisfaction.

See how a global insurance provider uses AI-powered Voice to streamline FNOL, reduce manual work, and improve claims-handler productivity.

See how a banking organization uses Conversational AI across Voice, Chat and Email to automate routine inquiries and email routing.

See how a European bank uses AI-powered Agent Assist and Email Automation to speed up information access and automate email routing.

See how a healthcare provider uses AI-powered Voice and Chat to modernize patient communication and appointment management.

See how a European biotech company uses AI to speed up tender analysis and help field engineers access technical knowledge faster.

See how a European hospitality group uses Agentic AI to unify Voice, Chat and Email, enabling faster responses and scalable guest experiences.

See how a leading delivery platform uses AI to scale multilingual customer experience across orders, courier onboarding, and merchant management.

See how a leading food delivery platform used AI to automate restaurant onboarding, reduce manual effort, and accelerate menu publishing.

See how a European bank modernized customer service with cloud CCaaS, creating a scalable operation ready for AI-powered engagement.

See how a European logistics company digitized customs processing with AI, improving speed, compliance, and the handling of millions of shipments.

See how a Central European bank uses AI-powered appointment management to improve branch service, increase bookings, and streamline operations.

See how a humanitarian organization uses real-time AI translation to expand secure multilingual counseling for children and families.

See how a meal kit provider uses real-time AI translation to improve multilingual support, accelerate agents, and enhance customer experience.

We transformed our hiring process by replacing manual, inconsistent language assessments with an AI-powered evaluation tool.

See how a UK college used Graia to unify customer experience across its network with CRM integration, smart routing, and advanced dashboards.