Case Studies

See how a gaming company partnered with Mplus to transform player support with AI-powered Voice, Chat and Email, automating 50% of repetitive player inquiries, reducing response time by 60%, and cutting manual customer-service workload during campaign peaks by 40%.

A Global HR provider partnered with Mplus to accelerate early-stage recruitment with AI-powered talent matching and candidate screening, reducing CV screening time by 70%, time-to-shortlist by 50%, and recruiter administrative workload by 60%.

Learn how a European insurance provider used AI-powered Voice and Chat with Mplus to simplify access to insurance information, achieving 92% AI containment, reducing calls by 30%, and increasing customer satisfaction by 3.5X.

See how a Global insurance provider partnered with Mplus to transform First Notice of Loss (FNOL) for Motor and Home Insurance, reducing manual intake work by 70%, accelerating claims-ready case creation, and improving claims-handler productivity through AI-powered Voice.

See how a banking organization partnered with Mplus to introduce Conversational AI across Voice, Chat and Email, enabling faster customer responses, automated resolution of routine inquiries, and intelligent email classification and routing.

See how a leading European bank partnered with Mplus to introduce AI-powered Agent Assist and intelligent Email Automation, helping employees find relevant information faster during customer conversations while automating the classification and routing of incoming customer emails.

Discover how a leading healthcare provider partnered with Mplus to modernize patient communication and appointment management with AI-powered Voice and Chat, enabling faster access to information while reducing pressure on customer service teams.

See how a European biotechnology company partnered with Mplus to make complex tender analysis and technical knowledge instantly accessible through AI, reducing tender analysis time from up to seven days to minutes and helping field engineers access relevant service information faster.

See how a leading European hospitality group partnered with Mplus to modernize guest communication with Agentic AI, bringing Voice, Chat and Email into a unified customer experience environment while creating new opportunities for automation, faster responses, and greater scalability during seasonal peaks.

See how a leading European on-demand delivery platform partnered with Mplus to scale multilingual customer experience through AI-powered language capabilities, supporting order delivery, courier acquisition and onboarding, and merchant management across a highly diverse language landscape.

See how a leading European food delivery platform partnered with Mplus to automate restaurant onboarding using AI-powered image processing and data analysis, reducing manual effort, accelerating menu publishing, and creating a faster onboarding experience for restaurant partners.

See how a leading European bank partnered with Mplus to replace legacy contact center infrastructure with a modern cloud-based CCaaS platform, creating a scalable omnichannel customer service operation and establishing the foundation for future AI-powered multilingual customer engagement.

See how a leading European postal and logistics organization partnered with Mplus to transform manual customs declaration processing into a scalable digital workflow, improving processing speed, ensuring regulatory compliance, and enabling efficient handling of millions of international shipments every year.

See how a leading Central European bank partnered with Mplus to modernize branch operations through AI-powered appointment and queue management, improving customer experience, increasing appointment bookings, and creating a more efficient branch service model.

See how a leading international humanitarian organization partnered with Mplus to expand access to multilingual counseling services using Mplus, enabling secure real-time AI translation that helped children and families receive support in their own language.

See how a leading meal kit provider partnered with Mplus to modernize multilingual customer support enabling real-time AI translation capabilities that improved translation quality, accelerated agent performance, and enhanced customer experience across multiple European markets.

We transformed our hiring process by replacing manual, inconsistent language assessments with an AI-powered evaluation tool.

UK College needed a secure, modern customer experience platform that could support multiple hospitals with different requirements. Graia provided a unified, flexible platform with CRM integration, emergency queue routing, advanced dashboards, and dedicated implementation support — all at exceptional value. The result: a future-ready customer experience operation that brings greater consistency, visibility, and responsiveness across the organisation.