Case Studies

See how a leading European food delivery platform partnered with Mplus to automate restaurant onboarding using AI-powered image processing and data analysis, reducing manual effort, accelerating menu publishing, and creating a faster onboarding experience for restaurant partners.

See how a leading European bank partnered with Mplus to replace legacy contact center infrastructure with a modern cloud-based CCaaS platform, creating a scalable omnichannel customer service operation and establishing the foundation for future AI-powered multilingual customer engagement.

See how a leading European postal and logistics organization partnered with Mplus to transform manual customs declaration processing into a scalable digital workflow, improving processing speed, ensuring regulatory compliance, and enabling efficient handling of millions of international shipments every year.

See how a leading Central European bank partnered with Mplus to modernize branch operations through AI-powered appointment and queue management, improving customer experience, increasing appointment bookings, and creating a more efficient branch service model.

See how a leading international humanitarian organization partnered with Mplus to expand access to multilingual counseling services using Mplus, enabling secure real-time AI translation that helped children and families receive support in their own language.

We transformed our hiring process by replacing manual, inconsistent language assessments with an AI-powered evaluation tool.

UK College needed a secure, modern customer experience platform that could support multiple hospitals with different requirements. Graia provided a unified, flexible platform with CRM integration, emergency queue routing, advanced dashboards, and dedicated implementation support — all at exceptional value. The result: a future-ready customer experience operation that brings greater consistency, visibility, and responsiveness across the organisation.