OUR STORY
Mplus was founded in 2007 in the Adriatic region. Across more than a decade, we grew through 10+ deliberate acquisitions into 19 countries, building operational depth before we built any technology. By 2024, we were one of the most credible CX groups in EMEA.
Then we engineered intelligence into the operation. Not bolted on. Built in. That sequence is the difference.
HEADQUARTERS
Zagreb, Croatia
A PART OF
BOSQAR INVEST
HOW WE WORK
Design
01
Before we build anything, we understand the system.
We map automation potential, find where human judgment matters, and align on success metrics: revenue, retention, margin, brand trust.
Accelerate
02
We put AI into live operations, not just demos.
Automation, real-time assist, and interaction intelligence run inside the workflows where customer moments happen, with impact from week one.
Operate
03
We run it, scale it and keep improving it.
Experts handle the moments that need judgment while the system optimises continuously. Every interaction teaches it something, so performance compounds.
STRUCTURAL ADVANTAGES
Built differently. Structurally.
Four advantages competitors can't retrofit.
INTELLIGENCE ENGINE
AI Executes
AI Assists
AI Learns
Design, Accelerate, Operate. One system, one partner.
HOW WE SCALED
We did not wait for scale.
We built it.
Every acquisition was a deliberate move: deeper operations, broader reach, or stronger technology. Usually all three.
Founded
Founded
Founded
Founded
Founded
PLP Group (ZA, NA, MU)
Founded
Founded
LEADERSHIP
OUR BACKING
Ownership
Headquarters
Scale
Intelligence
Clients
Compliance
OUR PEOPLE
AI handles speed and volume. Our people handle judgment, empathy, and the moments where experience is built or broken. Human interaction is the foundation, not the fallback. That belief has not changed.
Still inspired by People. Now powered by AI.
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