E-commerce & Retail
Accelerate growth with smart interactions
Ensure on-demand access for the whole purchase journey with world-class services, 24/7 and frictionless for the always-on generation.
Food Delivery
Overcome industry challenges and achieve outstanding results
Improve your food delivery process, streamline operations, and provide an exceptional customer experience to new heights with enhanced solutions that are designed to support your business.
Banking & Financial Services
Add significant value to every single touchpoint
Maintain trust and data security by engaging with your customers across multiple channels and in line with constantly evolving regulations.
Travel & Hospitality
Make the journey start from the first interaction
Scale your support at any time and in any language to keep your customers engaged. Answer all questions and requests with heartiness.
Airline & Aviation
Create extraordinary travel experiences with personalized service
Explore the comprehensive services and expertise to enhance operational efficiency, customer satisfaction, and safety standards in this dynamic sector.
Automotive
Gear up your communication
Combine communication, technology, and process optimization solutions to stay connected with your customer throughout the sales and purchase process.
Give them a sense of integrated experience, from the moment they are interested in what your business has to offer, through the process of buying, using, and post-sales support.
Telecom
Engage seamlessly and extend loyalty
Implement flexibility as part of your customer care and provide each customer with an engaging experience in every interaction to grow your customer base.
Communicate seamlessly to extend loyalty
The experience of your customers and how your business should interact with the inquiries and requests are evolving. We are here to help you be on top of the increasing demand and create a competitive advantage by providing outstanding customer care to your audience.
- Integrated Customer Care
- Temporary support
- Customized process & optimized setup
- Quick ramp-up
- Multilingual support
- Communication expertise of every touchpoint
- Sales support
- CX solutions for self-service
Technology
Empower innovation with vast communication
Use customer experience to humanize your technology and make processes easier and more accessible than ever before.
Create seamless experiences in the customer journey to power your innovation, make processes easier and more accessible than ever before. Fuel the future of customer engagement by leveraging our experience in technology outsourcing and deep know-how in customer care services.
Insurance
Provide unique experiences for individual needs
Position your offering to be valued, from evaluating insurance offerings to providing policy information or verifying a claim.
Being there at all times for your customers and showing interest in their needs is the basis of building trust and loyalty. We are here to support you in giving the best experience and earning loyal customers from the first contact.
- Achievement service
- Contract service
- Telemarketing
- Back office & letter shop
- Digital solutions for basic self-service
- Seamless contact on every communication channel
- Multilingual support
- Process optimization
Logistics
Enhance performance with smooth interactions
Build active trust in your market and utilize customer care support as the main differentiator in customers' minds. We support your logistics products and divisions for quick and simple communication through all your business sectors and regions.
Identify and predict customers’ interests to make smooth interaction in every contact with your business. Show efficiency with shorter response time by improving customer contact center visibility and accessibility. Continuously enhance success on your business strategies through gathered customer feedback and analysis.
- Inbound support
- Outbound support
- Social media & chat CX Expertise
- Complaint management
- Digital & self-service
- Multilingual support in more than 30 languages
- Business Analytics
Energy, Oil & Gas
Gain stability in every contact
Efficient customer care paired with digital and self-service solutions saves your customers unnecessary waiting time and gives them the feeling of being understood.
Our team of industry experts knows the particularities of Energy and Utilities. Our experience in delivering professional and reliable customer care enables your business to serve its customers easily, have an accurate insight into customer behavior at all times, and provide your business agility for every signal from the market at all times about customer needs.
- Specialized energy & utilities hub
- Multilingual support
- Technical experts
- 24-7-365 availability
- Process optimization consultancy & execution
- CX digitalization solutions
