Experience Intelligence

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Join the team building Experience Intelligence

AI engineered in-house. Deployed across 19 countries. Now we are hiring the people to build what comes next.

See open roles

WHY MPLUS

Built from the inside out.

25+ years of operations, then the AI.

What working here is actually like

Half our Managing Directors started in frontline roles.

Multilingual is the default.

AI is in your workflow now, not on a roadmap.

Millions of customer interactions every month. Real operational consequence, not a pilot project.

WHAT WE BELIEVE

Still inspired by People.

Now powered by AI.

AI handles speed and volume.

You handle the situations where getting it right is not optional.

You will be ahead of the curve, not chasing it.

AI is already live across our operations. You use it from day one, not after a long onboarding.

The values did not change. The scale did.

The commitment to doing right by people has not changed. The tools and reach around it have.

LOCATIONS

Check out our local pages

Africa

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Poland

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Banja Luka

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Romania

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Bosnia and Herzegovina

BiH

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Serbia

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Croatia

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Slovenia

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Czech Republic

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Slovakia

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Georgia

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Türkiye

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Kosovo

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GROWTH

50% of our current Managing Directors started in frontline CX roles

Internal Academy

Structured development across languages, AI tools, and leadership.

Cross-border mentorship

Geography is not a ceiling here.

Become a trainer

Teaching others accelerates your own development. It counts here.

AI upskilling

AI literacy for every role level, before you need it elsewhere.

HIRING PROCESS

Here is exactly what to expect when you apply

Apply

Response within 5 business days.

Screening call

20 minutes. No prep required.

Assessment

Short skills assessment.

Interview

One or two conversations.

Offer

2 to 3 weeks start to close.

Offer

2 to 3 weeks start to close.

OPEN ROLES

Find the right role, in the right market.

Open roles across the group. Choose your country to see what is available.

FAQ

What people ask us before they apply.

Do I need to speak multiple languages to apply?

Not for every role. Each listing states what is needed. Multilingual is an advantage in most markets.

Do I need to speak multiple languages to apply?

Not for every role. Each listing states what is needed. Multilingual is an advantage in most markets.

What is Graia and will I need to use it?

Graia is Mplus's AI capability company, built inside the business — not a third-party tool. It is deployed across most markets. For most roles, you will use it from early on. We train you on it, but you should expect it to be part of your day-to-day quickly.