Join the team building Experience Intelligence

Join the team building Experience Intelligence

AI engineered in-house. Deployed across 19 countries. Now we are hiring the people to build what comes next.
AI engineered in-house. Deployed across 19 countries. Now we are hiring the people to build what comes next.

WHY MPLUS

Built from the inside out.

25+ years of operations, then the AI.

What working here is actually like

01

Half our Managing Directors started in frontline roles.

Half our Managing Directors started in frontline roles.

Half our Managing Directors started in frontline roles.

02

Multilingual is the default.

Multilingual is the default.

Multilingual is the default.

03

AI is in your workflow now, not on a roadmap.

AI is in your workflow now, not on a roadmap.

AI is in your workflow now, not on a roadmap.

04

Millions of customer interactions every month. Real operational consequence, not a pilot project.

Millions of customer interactions every month. Real operational consequence, not a pilot project.

04

Millions of customer interactions every month. Real operational consequence, not a pilot project.

WHAT WE BELIEVE

Still inspired by People.

Now powered by AI.

AI handles speed and volume.
You handle the situations where getting it right is not optional.

You handle the situations where getting it right is not optional.

You will be ahead of the curve, not chasing it.
AI is already live across our operations. You use it from day one, not after a long onboarding.

AI is already live across our operations. You use it from day one, not after a long onboarding.

The values did not change. The scale did.
The commitment to doing right by people has not changed. The tools and reach around it have.

The commitment to doing right by people has not changed. The tools and reach around it have.

WHERE YOU FIT

Where do you want to take this

CX and Operations
The people who make it real.

Customer Care

Sales

Technical Support

Team Lead

Operations Manager

Quality

Workforce Management

Sales

Equipped with AI tools most people in this field have never touched.

Corporate and Specialist
The people who build what comes next.

AI and Data

Technology

Marketing

HR and People

Business Development

Project Management

Inside a company deploying its own AI at enterprise scale.

GROWTH

50% of our current Managing Directors started in frontline CX roles

Internal Academy

Structured development across languages, AI tools, and leadership.

Cross-border mentorship

Geography is not a ceiling here.

Become a trainer

Teaching others accelerates your own development. It counts here.

AI upskilling

AI literacy for every role level, before you need it elsewhere.

HIRING PROCESS

Here is exactly what to expect when you apply

01

Apply

Apply

Response within 5 business days.

Response within 5 business days.

02

Screening call

Screening call

20 minutes. No prep required.

20 minutes. No prep required.

03

Assessment

Assessment

Short skills assessment.

Short skills assessment.

04

Interview

Interview

One or two conversations.

One or two conversations.

05

Offer

Offer

2 to 3 weeks start to close.

2 to 3 weeks start to close.

05

Offer
2 to 3 weeks start to close.

OPEN ROLES

Find the right role, in the right market.

Open roles across the group. Choose your country to see what is available

Croatia
Serbia
Bosnia and Herzegovina
Banja Luka
Slovenia
Germany
Romania
Türkiye
Georgia
Kosovo
Czech Republic
Africa

FAQ

What people ask us before they apply.

Do I need to speak multiple languages to apply?

Not for every role. Each listing states what is needed. Multilingual is an advantage in most markets.

Do I need to speak multiple languages to apply?

Not for every role. Each listing states what is needed. Multilingual is an advantage in most markets.

What is Graia and will I need to use it?

Graia is Mplus's AI capability company, built inside the business — not a third-party tool. It is deployed across most markets. For most roles, you will use it from early on. We train you on it, but you should expect it to be part of your day-to-day quickly.

What is Graia and will I need to use it?

Graia is Mplus's AI capability company, built inside the business — not a third-party tool. It is deployed across most markets. For most roles, you will use it from early on. We train you on it, but you should expect it to be part of your day-to-day quickly.

Can I apply to more than one role at the same time?

Yes. Apply separately to each role, it does not affect your chances.

Can I apply to more than one role at the same time?

Yes. Apply separately to each role, it does not affect your chances.

I did not find a role in my country. What should I do?

Submit an open application. We will reach out when something relevant opens.

I did not find a role in my country. What should I do?

Submit an open application. We will reach out when something relevant opens.

I applied before and was not selected. Can I apply again?

Yes. A previous application does not disqualify you. If your situation has changed, mention it.

I applied before and was not selected. Can I apply again?

Yes. A previous application does not disqualify you. If your situation has changed, mention it.

How long does the hiring process usually take?

2 to 3 weeks from first contact. We will always tell you where you are and what comes next.

How long does the hiring process usually take?

2 to 3 weeks from first contact. We will always tell you where you are and what comes next.

Do you offer remote or hybrid working?

Depends on the role. Each listing includes working model details. Ask your recruiter if it is not clear.

Do you offer remote or hybrid working?

Depends on the role. Each listing includes working model details. Ask your recruiter if it is not clear.

Do you offer remote or hybrid working?

Depends on the role. Each listing includes working model details. Ask your recruiter if it is not clear.

Do you offer remote or hybrid working?

Depends on the role. Each listing includes working model details. Ask your recruiter if it is not clear.

Have a question that is not here? Reach us at careers@mplusgroup.eu