MPLUS AFRICA
Transform your CX with
Experience Intelligence
AI handles speed. People handle trust. We engineer both into one system that learns constantly and is accountable to your growth.
4M+ AI interactions/month
|
25+ years of operational CX experience
|
10+ industries
Built on PLP Group, founded in 1992, Mplus Africa is Mplus Group’s Experience Intelligence hub for Africa.
With 900+ people across South Africa, Namibia, and Mauritius, Mplus Africa designs and operates customer experience for clients across Africa, Europe, and the United States.
Its teams work across six service centres and distributed work-from-home environments, combining AI, automation, CRM/CX technology, and human expertise.
Serving industries such as healthcare, fintech, e-commerce, retail, FMCG, and benefits administration, Mplus Africa brings high-performance CX delivery from Africa into the global Mplus network.
HQ
Randburg, South Africa
PART OF
BOSQAR INVEST
SOLUTIONS
From pure automation to expert-led operations
Stop choosing between AI and Experts. Run both as one.
Design
Strategy and CX architecture, before anything is built. We design the system around your outcomes, not your tooling.
CX Strategy
Journey Mapping
AI Readiness
Agentic AI
Automation for the moments experts don't need to touch. Designed, deployed, and governed on one platform.
AI Agents
AI Voice
Omnichannel Routing
CX Intelligence
One solution for the entire customer journey. Sales, support, retention, recovery, in every channel and language.
Care & Resolution
Retention
Activation
INDUSTRIES
We know your industry. Not just your market.
Serving clients locally and internationally.
Mobility
Financial Services
E-Commerce and Retail
Telecommunications
Travel and Hospitality
Technology
Insurance
Logicstics
Energy and Utilities
"Technological progress defines the world we live in today, but people must remain at the center of every digital transformation. People are the ones who create ideas, and ultimately, they are the ones who benefit from everything modern technology makes possible."
Tomislav Glavaš, Mplus CEO
IMPACT SOURCING
WHY MPLUS AFRICA
Local knowledge. Global strength.
One accountable partner.
Focus on customers
We always keep our focus on our customers and their needs.
Unity
Unity makes us stronger. We work, solve, and celebrate together.
Think big
We think big, and dare to think different.
Respect
Respect guides how we work with colleagues and clients.
Passion
Passion is our fuel to go the extra mile. Everything we do, we do with passion.
JOBS
Let yourself be inspired by amazing, talented colleagues and embark on a journey towards the future with us.
CONTACT US
We start with a diagnostic, not a proposal. Tell us what you are trying to solve and we will show you where the value sits.
We start with a diagnostic, not a proposal. Tell us what you are trying to solve and we will show you where the value sits.
Commercial team, routed by industry
A diagnostic conversation, not a pitch