Zagreb, August 22nd, 2024 – In a feature article by Croatian business publication Lider, the spotlight is on Mplus and its rapid rise as a regional leader in Business Process and Technology Outsourcing (BPTO) for the financial sector.
Illustration: Lider / Mplus
As the BPTO vertical of the BOSQAR INVEST group, Mplus has garnered significant attention for its recent achievements and strategic growth, particularly in the financial sector.
The European Bank for Reconstruction and Development (EBRD) recently made a 60-million-euro investment in Mplus.
This investment, which saw the EBRD acquiring a 28.3 percent stake in Mplus's BPO operations, underscores the company's growth potential and reflects broader industry trends.
The move signals that the outsourcing sector is still on an upward trajectory, with increasing demand for specialized solutions as companies and organizations look to optimize operations.
How Mplus is Leading in the Financial Sector
Mplus's rise as a regional leader in outsourcing, especially within the banking and financial industries, is driven by its ability to provide highly specialized, scalable solutions tailored to the unique needs of these sectors.
Talking to the newspaper Lider, Tomislav Glavaš, CEO of Mplus and a member of BOSQAR INVEST's Board, highlighted several key factors behind the company's success.
"Mplus has established itself as a leader in the BPO sector due to its deep understanding of the specific needs and requirements of the banking industry," Glavaš said.
This expertise has enabled Mplus to develop customized outsourcing solutions that meet the highest industry standards, equipping banks with the tools they need to navigate a rapidly evolving financial landscape.
A cornerstone of Mplus's success is its unwavering commitment to continuous investment in technology and workforce development, Glavaš added.
This approach ensures that the company maintains a high level of expertise and agility, allowing it to quickly adapt to new challenges and capitalize on emerging opportunities.
"Our ability to swiftly implement and tailor these technologies to our clients' specific needs makes us a reliable partner in the fast-evolving financial industry," the CEO of Mplus explained.
Leveraging AI for Enhanced Financial Services
Mplus is not just keeping up with technological advancements; it is at the forefront, integrating cutting-edge AI technologies into its services to deliver enhanced value to its banking clients.
"By utilizing advanced analytics and automation, we enable banks to optimize operations, reduce costs, and improve the customer experience," Glavaš noted.
One prime example of this innovative approach is a pilot project that Mplus recently launched in collaboration with a leading U.S. company specializing in hardware services for the financial sector.
The project, centered on voice translation technology and AI-assisted agent support, promises to significantly cut costs while enhancing service quality.
"The pilot is already in a mature phase, and we are testing it in a global environment. We are proud to say that the entire project, from technology to process knowledge and experience, was delivered by Mplus and our development team," Glavaš revealed.
"This is just one of the many initiatives currently in the portfolio of Mplus's technology division, branded as Mtech, which continuously develops and enhances our offering of AI and CX in-house solutions," he added.
A Competitive Edge in a Dynamic Market
Mplus's ability to deliver highly personalized services that are both scalable and flexible is a key differentiator in the competitive outsourcing market.
This edge is crucial as the financial industry continues to evolve rapidly, with banks under increasing pressure to streamline operations and enhance customer engagement.
As demand for outsourcing continues to rise in the financial sector, Mplus is well-positioned to lead the way.
With a strong focus on technological innovation and the integration of AI technologies into its services, Mplus is dedicated to increasing value for its banking clients, as Lider highlighted in its feature.
You can find the Lider article in Croatian here.
For more information about our technology division, Mtech, see here.
About BOSQAR INVEST:
BOSQAR INVEST (BOSQAR d.d. together with its subsidiaries) is a European leader that operates in the industries of contact center, information technology, employment services (HR), eCommerce, and, in the first half of 2024, it made a significant step forward through the establishment of a new food vertical (Future Food Solutions).
With an innovative business model, BOSQAR INVEST accelerated its expansion on the market with intensive organic growth and an M&A platform based on a buy-and-build strategy. Since 2016, 57 companies have been acquired and secured both a diversified portfolio of international clients within BPTO and HR business, as well as a growing number of customers when it comes to eCommerce and Food segments.
BOSQAR INVEST brings together four business verticals: the BPTO vertical (brand: Mplus), which consists of the company M Plus Croatia d.o.o. and its subsidiaries, the HR vertical and companies that operate as part of the Workplace Group and are holders of Manpower licenses for eight countries in the region, the eCommerce business vertical which under the brand name Eplus Ventures consists of companies that operate according to a common eCommerce business model and the newest, food vertical (Future Food Solutions).
In its ownership structure, BOSQAR INVEST brings together pension funds, institutional investors, international private equity funds, development institutions, and private investors. The BOSQAR INVEST business community consists of over 13,800 employees, and the group provides its services to clients who, in addition to Croatia, do business in 57 countries around the world.
