Photo: Mplus
Zagreb, Croatia, September 23, 2025 – Mplus has been included in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessments 2025, a global evaluation of service providers based on market success, vision, and capabilities. In the research, Everest Group examined 61 CXM service providers worldwide across four CXM Services PEAK Matrix® Assessments, reviewing their service focus, key IP/solutions, domain investments, and case studies.
Mplus achieved the position of Major Contender in the EMEA market and was also positioned as an Aspirant in the Americas. This dual recognition demonstrates Mplus’s established strength in EMEA and its growing presence in the Americas, highlighting strong expertise in customer experience management and commitment to delivering exceptional solutions to clients.
Services PEAK Matrix® evaluation measures the impact created in the market, captured through market adoption (number of clients, revenue base, growth, deal value/volume), portfolio mix (diversity of client/revenue base across geographies and engagement types), and value delivered (customer feedback and transformational impact). The vision and capability dimension measures the ability to deliver services successfully, covering vision and strategy, scope of services offered, innovation and investments, and delivery footprint.
“Being recognized in Everest Group Customer Experience Management (CXM) Services PEAK Matrix® 2025 is a strong validation of Mplus’ strategic vision and execution,” said Koda Skurzewski, Chief Commercial Officer at Mplus. “This recognition highlights how our focus on customer success, powered by AI-driven solutions, real-time coaching, and automation, translates into tangible impact for our clients. We are proud of our teams worldwide who make this possible every day, and we remain dedicated to pushing boundaries and creating measurable value for every client we serve.”
For more information, please visit Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 - Everest Group Research Portal.
Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
About Mplus
Mplus is a technology-driven CX solutions provider specializing in conversational AI, real-time coaching, automation, and data-powered decision-making. With global operations and a focus on empowering the modern workforce, Mplus has received international recognition for its innovative platforms and practical applications of AI.
