Zagreb, Croatia, October 17, 2025 – Mplus, the BPTO vertical of the BOSQAR INVEST group (BOSQAR d.d. – ZSE: BSQR), has successfully concluded its acquisition of Valoris, a leading Romanian Customer Experience (CX) and Business Process Outsourcing (BPO) provider.
The transaction has received the necessary approvals, met all relevant requirements, and is now finalized.
“The successful closing of the Valoris acquisition marks an important step in Mplus’s strategic expansion in the region. Romania is a critical near-shore hub for us, and Valoris’s strong local team, proven expertise, and scalable platform will allow us to accelerate innovation, strengthen client relationships, and drive growth. We are excited to welcome Valoris into the Mplus family,” Tomislav Glavaš, CEO of Mplus and BOSQAR d.d. Board Member, said.
The acquisition of Valoris, which boasts EUR 7.3 million in revenues, further strengthens Mplus's position in the Romanian market and expands its delivery capacity for international markets.
The group's latest transaction, combined with existing Mplus operations and the GRAIA AI development center, will now comprise over 700 CX experts serving more than 50 international clients with services and the latest tech products from the Mplus portfolio.
For more details related to the investment, read this announcement.
About Mplus:
Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.
Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.
In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the Czech Republic, the UK, the USA, and South Africa, delivering top-notch customer experiences in over 32 languages.
Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge AI tools to enhance customer experience, optimize operations, and embrace digital transformation.
About BOSQAR INVEST:
BOSQAR INVEST (BOSQAR d.d., together with its subsidiaries) is a European leader that operates in the industries of business process and technology outsourcing, information technology, employment services (HR), and Food.
With an innovative business model, BOSQAR INVEST accelerated its expansion on the market with intensive organic growth and an M&A platform. Through its buy-and-build strategy, it has acquired 84 companies since 2016. BOSQAR INVEST is focused on improving the profitability and operations of each of its acquired companies through its standardized operational models that result in significant organic growth of all companies inside the Group and the Group itself.
Today, BOSQAR INVEST operates through several business verticals: the BPTO business vertical (brand: Mplus), the HR business vertical (brands: Manpower and Workplace), and the Food business vertical (brand: Future Food). All business verticals are focused on shareholder value creation through a commitment to best practices in digitalization, structured key accounts management programs, rigorous financial stability and focus on results, and strong and dedicated management teams.
In its ownership structure, BOSQAR INVEST brings together pension funds, institutional investors, international private equity funds, development institutions, and private investors. The BOSQAR INVEST business community consists of over 16,000 employees, and the group’s companies operate from 23 countries around the world.
