Zagreb, Croatia, March 28, 2025 – Mplus, a leader in Business Process and Technology Outsourcing (BPTO) and part of the BOSQAR INVEST group, has been recognized with six honors at the 19th annual Stevie® Awards for Sales & Customer Service, including two Gold, two Silver, and two Bronze Stevie Awards.
Mplus earned:
Gold Stevie® Award for Front-Line Customer Service Team of the Year
Gold Stevie® Award for Leadership or Management Training Practice of the Year
Silver Stevie® Award for Contact Center of the Year (Over 100 Seats) – Other Service Industries
Silver Stevie® Award for Sales or Customer Service Solutions Technology Partner of the Year
Bronze Stevie® Award for Customer Service Team of the Year – Recovery Situation – All Other Industries
Bronze Stevie® Award for Best Use of Technology in Customer Service – All Other Industries
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Winners will be celebrated during a gala event attended by more than 400 professionals from around the world at the Marriott Marquis Hotel in New York City on April 10.
More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees.
Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products, services, and solution providers.
“These six awards are a testament to the commitment to excellence of our teams across all business service lines,” said Tomislav Glavaš, CEO of Mplus and Board Member of BOSQAR d.d.
“From cutting-edge technology integration to transformative training programs and resilient customer recovery efforts, we are proud to be setting global standards in customer service. Congratulations to every Mplus team member who made this achievement possible,” Glavaš added.
Stevie Awards president Maggie Miller stated, “The outstanding scores awarded to this year’s Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
About Mplus:
Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.
Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.
Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.
Learn more about Mplus's core services and market coverage at https://mplusgroup.eu/
About The Stevie® Awards:
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business.
Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year.
Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
