November 12th, 2024, Zagreb, Croatia – Tomislav Glavaš, CEO of Mplus and Board Member of BOSQAR d.d., has been acknowledged with the 2024 Manager of the Year award by MBA Croatia, in recognition of his leadership in fostering a forward-thinking, resilient work culture.
Photo: Mplus/BOSQAR INVEST
Each year, the MBA Croatia awards celebrate leaders who exemplify innovation, social responsibility, and ethical business practices.
This year, Glavaš was honored for developing a work culture that emphasizes growth, adaptability, and strategic foresight.
“The history of Mplus is a testament to the core traits of success—perseverance and courage,” Mplus's CEO said during the ceremony.
“Perseverance is not only essential; it is the foundation that increases the likelihood of success and enables managers to mature and become resilient in the face of all challenges. Equally important, however, is courage – a quality today’s entrepreneurs in Croatia need to embrace in full.
“We have skilled and talented people, and now, following the example set by Mplus, it's time to boldly expand into international markets through growth and acquisitions. Only by doing so can we create the future we deserve,” he said.
The 2024 MBA Croatia Awards
Hosted at Zagreb's Esplanade Hotel, the MBA Croatia Gala 2024 brought together prominent business leaders and professionals united by a commitment to advancing business standards.
The Manager of the Year Award is one of five categories honoring leaders across diverse fields, including scientific collaboration, social contribution, and diversity in leadership.
MBA Croatia unites members who have completed or are currently enrolled in MBA programs, creating a community of professionals dedicated to fostering ethical business practices in Croatia and beyond.
About Mplus:
Mplus is a leader in European Business Process and Technology Outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.
As one of the first independent contact center service providers in the Adriatic region, Mplus successfully integrates dynamic industries such as contact centers, information technology, and employment services to address global challenges in customer support.
Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.
With operational centers across 42 sites in 15 countries, the Mplus community comprises more than 11,600 employees, delivering top-notch customer experiences in over 32 languages.
In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Romania, Slovakia, Slovenia, Serbia, and Turkey.
Mplus also has a technology division, branded as Mtech, which brings together the tech companies within the BPTO group.
Mtech’s wide range of products, services, and consulting solutions are carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.
About BOSQAR INVEST:
BOSQAR INVEST (BOSQAR d.d., together with its subsidiaries) is a European leader that operates in the industries of business process and technology outsourcing, information technology, employment services (HR), eCommerce, and food.
With an innovative business model, BOSQAR INVEST accelerated its expansion on the market with intensive organic growth and an M&A platform. Through its buy-and-build strategy, it has acquired 57 companies since 2016. BOSQAR INVEST is focused on improving the profitability and operations of each of its acquired companies through its standardized operational models that result in significant organic growth of all companies inside the Group and the Group itself.
Today, BOSQAR INVEST operates through four business verticals: the BPTO business vertical (brand: Mplus), the HR business vertical (brands: Manpower and Workplace), the eCommerce business vertical (brand: Eplus ventures), and the food business vertical. All business verticals are focused on shareholder value creation through a commitment to best practices in digitalization, structured key accounts management programs, rigorous financial stability and cash management, strong and dedicated management teams, and a focus on results.
In its ownership structure, BOSQAR INVEST brings together pension funds, institutional investors, international private equity funds, development institutions, and private investors. The BOSQAR INVEST business community consists of over 13,800 employees, and the group provides its services to clients who, in addition to Croatia, do business in 57 countries around the world.
