MPLUS GEORGIA
Transform your CX with Experience Intelligence
AI handles speed. People handle trust. We engineer both into one system that learns constantly and is accountable to your growth.
4M+ AI interactions/month
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25+ years of operational CX experience
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10+ industries
Founded in 2022 proudly stands as a member of Mplus Group, the leading Experience Intelligence company in Europe.
With a commitment to innovation and excellence, Mplus Georgia has rapidly grown to employ a dedicated team of over 100 professionals engaged in multiple projects. At Mplus Georgia, we embrace a flexible work culture, offering various working options including work from home, office-based, and soon, a hybrid model. As Mplus Georgia continues to expand, we envision an even more significant role within the Mplus Group, solidifying our position as a hub for cutting-edge business process technology outsourcing.
Join us on this journey, where innovation, collaboration, and growth converge to shape the future of business process technology outsourcing.
With more than 25 years in customer service and business processes, we have a team of over 15000+ professionals across 19 countries . Beyond our services in multilingual communication worldwide, we also foster new international collaborations through our CX solutions, delivering top-quality services with our AI-integrated tech solutions across various industries.
HQ
Tbilisi, Georgia
PART OF
BOSQAR INVEST
SOLUTIONS
From pure automation to expert-led operations
Stop choosing between AI and Experts. Run both as one.
Design
Strategy and CX architecture, before anything is built. We design the system around your outcomes, not your tooling.
CX Strategy
Journey Mapping
AI Readiness
Agentic AI
Automation for the moments experts don't need to touch. Designed, deployed, and governed on one platform.
AI Agents
AI Voice
Omnichannel Routing
CX Intelligence
One solution for the entire customer journey. Sales, support, retention, recovery, in every channel and language.
Care & Resolution
Retention
Activation
INDUSTRIES
We know your industry. Not just your market.
Serving clients locally and internationally.
Mobility
Financial Services
E-Commerce and Retail
Telecommunications
Travel and Hospitality
Technology
Insurance
Logicstics
Energy and Utilities
"Technological progress defines the world we live in today, but people must remain at the center of every digital transformation. People are the ones who create ideas, and ultimately, they are the ones who benefit from everything modern technology makes possible."
Tomislav Glavaš, Mplus CEO
CONTACT US
We start with a diagnostic, not a proposal. Tell us what you are trying to solve and we will show you where the value sits.
Response within one business day
Commercial team, routed by industry
A diagnostic conversation, not a pitch