Zagreb, Croatia, January 24th, 2025 - At the start of the year, Mplus was honored with the Top Workplace Award 2024, presented by the HR solutions provider Luppa.
Bruna Kostelac Košir, Chief People Officer at Mplus, receiving award from Daniel Ackermann, CEO of Luppa
Photo: Mplus / Niko Goga
This recognition celebrates organizations that surpass the industry average by more than 20% across all evaluated categories, showcasing outstanding achievements in employee satisfaction and engagement, as well as in creating a work environment where employees feel inspired, valued, and connected to their work.
"This award belongs to all our employees who contribute daily to our culture of excellence and unity. It also reflects the outstanding leadership efforts that have resulted in remarkable engagement outcomes, setting a high standard for the year ahead", Bruna Kostelac Košir, Chief People Officer at Mplus, said.
Based on comprehensive employee surveys, set by data from 64 companies and 55.640 employees, Luppa evaluated companies using three key criteria: Employee Net Promoter Score (eNPS), engagement and an overall score based on 12 dimensions of satisfaction: communication, work-life balance, leadership, collaboration, learning and development, work organization, engagement, loyalty, innovation and change, working conditions, vision and purpose, and autonomy.
Empowering Leaders and Teams: Mplus Sets the Standard for Workplace Excellence
The Top Workplace Award 2024 follows a year of numerous Mplus initiatives designed to foster employee development, inclusivity, and well-being.
A standout initiative is the Mplus Front Line Leaders Development Program, which provided over 920 hours of training to 250 team leaders across six countries, with a 57% participation rate among women.
Mplus's collective dedication and innovative approach were also honored with the Golden Award for 1st place in the Best Leadership Development Program category by TEGEP (Türkiye Learning and Development Association). Furthermore, the program earned global recognition by being shortlisted at the prestigious European Contact Centre & Customer Service Awards (ECCCSA), held in London, with participants from 44 countries.
"In addition to our development leadership programs, we have introduced flexible work policies, enhanced benefits packages, and conducted mental health and well-being campaigns. These efforts have significantly improved employee engagement, strengthened trust, and contributed to building an environment where every individual feels valued and empowered", Bruna said.
Other winners of the 2024 Top Workplace Award include Rimac Technology, JGL and Wörwag Pharma, HSM, Solflare, SeekandHit, Degordian, Večernji List, Makromikro grupa, Max&Moris, Submarine and MediGroup.
Daniel Ackermann, CEO of Luppa, Tamara Omrčen, Customer Success Manager, Luppa, Snežana Kocić, Group Head of HR Operations, Mplus, and Bruna Kostelac Košir, Chief People Officer, Mplus
Photo: Mplus / Niko Goga
About Luppa:
Luppa is a digital tool developed by Degordian and designed for assessing and analyzing employee satisfaction and engagement. It provides managers, HR teams, and company leadership with deep insights into the strengths and weaknesses of the organization from the perspective of its employees. This serves as the foundation for creating informed and precise action plans that, when implemented, enable companies to enhance employee satisfaction, reduce turnover, and ultimately improve business performance.
About Mplus:
Mplus is a leader in European Business Process and Technology Outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.
As one of the first independent contact center service providers in the Adriatic region, Mplus successfully integrates dynamic industries such as contact centers, information technology, and employment services to address global challenges in customer support.
Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.
With operational centers across 42 sites in 15 countries, the Mplus community comprises more than 11,600 employees, delivering top-notch customer experiences in over 32 languages.
In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Romania, Slovakia, Slovenia, Serbia, and Turkey.
Mplus also has a technology division, branded as Mtech, which brings together the tech companies within the BPTO group.
Mtech's wide range of products, services, and consulting solutions are carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.
