Zagreb, Croatia, August 14, 2025 – Mplus, a European leader in business process and technology outsourcing (BPTO), won the Gold award for excellence in the Leadership Development category at the 2025 Brandon Hall Group™ HCM Excellence Awards®.
Mplus received the recognition for its Global Frontline Leaders Development Program 2.0, delivered through Mplus Academy, the company’s internal educational platform.
The program is developed as a career accelerator that empowers team leaders to navigate challenges, foster innovation, and drive team success. By integrating technology, innovation, AI, and leadership excellence, it equips participants with future-ready competencies.
Global Frontline Leaders Development Program is continuously evolving, incorporating feedback from participants and managers to improve learning outcomes. Its impact has been recognized through multiple awards. Since its inception in 2023, it has supported more than 250 leaders across six countries, providing 920+ hours of training, with a 57% female participation rate, reinforcing Mplus’s commitment to women’s empowerment in leadership.
“Engagement surveys consistently show that leadership development is one of the top three factors driving employee engagement at Mplus”, said Bruna Kostelac Košir, Chief People Officer at Mplus. “The program has contributed to attrition rates below the market average for these positions, as well as strong internal mobility, with participants progressing into new leadership roles within the organization. I want to personally thank our entire team for their dedication, creativity, and hard work that made this success possible.”
Reflecting on the achievement, Kaan İlker İşeder, Group Head of Talent Development and Professional Executive Coach, said: “We are incredibly proud of this program and delighted to bring such a prestigious award to Mplus. Effective leadership is vital to our organization’s success, and we remain committed to delivering powerful learning experiences that equip our people to lead with confidence, vision, and impact.”
The 2025 Brandon Hall Group™ HCM Excellence Awards® recognize best practices for initiatives in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and the Future of Work.
Rachel Cooke, Chief Operating Officer, HCM Excellence Awards® program leader, said: “This year's Excellence Award winners exemplify the transformative power of strategic human capital management. Through their innovative approaches to talent development and employee engagement, these organizations have not only achieved remarkable business outcomes but have also redefined what it means to create truly people-centric workplaces. Our comprehensive evaluation process has identified these programs as benchmarks for organizational excellence and innovation."
Entries were evaluated by a panel of veterans, independent senior industry experts, Brandon Hall Group analysts, and executives based on these criteria:
- Alignment to their business needs and environment
- Program design, functionality, and delivery
- Adoption, integration, user experience, innovation, and creativity
- Overall effectiveness, impact, and measurable benefits
Excellence Award winners will also be honored at Brandon Hall Group’s HCM Excellence Conference, February 9-12, 2026, at the Hilton West Palm Beach, Florida. Select winners will serve as presenters in breakout sessions, sharing their leading practices during the conference.
“The 2025 Excellence Award recipients represent the pinnacle of achievement in human capital management. What sets this year's winners apart is their bold embrace of emerging technologies and their commitment to creating meaningful employee experiences that drive tangible business results. These organizations have demonstrated that when you invest in your people with purpose and innovation, the impact resonates throughout the entire enterprise, creating sustainable competitive advantages in today's dynamic business landscape," Mike Cooke, Brandon Hall Group™ Chief Executive Officer, said.
The complete list of winners can be viewed here: https://excellenceawards.brandonhall.com/winners/.
About Mplus:
Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.
Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.
Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.
Learn more about Mplus's core services and market coverage at https://mplusgroup.eu/
About Brandon Hall Group™
Brandon Hall Group™ is the only professional development company that offers data, research, insights and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group™ to help them create future-proof employee development plans for the new era.
For over 30 years, we have empowered, recognized and certified excellence in organizations worldwide, influencing the development of over 10 million employees and executives. Our HCM Excellence Awards® program was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.”
The awards recognize the best organizations that have successfully developed and deployed programs, strategies, modalities, processes, systems and tools that have achieved measurable results. We are honored to receive applications from organizations worldwide ranging from small, medium, large and global enterprises to government, not-for-profits and associations.
