Illustration: Mplus
Zagreb, Croatia / USA, June 13, 2025 – Mplus, an international leader in customer experience and AI-driven technology solutions, is proud to announce that it has been awarded Gold in the "Best Innovation in CX" category and Silver in the "Best Use of AI" category at the 2025 US Customer Experience Awards™ (US CXA™).
The US CXA™, now in its third edition, is the premier recognition platform dedicated to celebrating outstanding customer experience (CX) initiatives across the United States. With 18 categories grouped into CX Classics, CX Spotlight, and CX Professionals, the program highlights excellence across a broad spectrum of disciplines. Winners are selected through a rigorous, independent judging process.
This year’s competition saw strong participation from across industries, making Mplus' dual recognition a significant accomplishment, especially in the highly competitive US market. The awards honor those who consistently put customers at the center of their business strategy and who are setting new standards in innovation and impact.
In both winning categories, Mplus stood out among strong finalists, including MCE Systems & ATT, Five9 and CVS Health for "Best Innovation in CX", and Cyara, Salesfloor, Klearcom for "Best Use of AI".
Koda Skurzewski, Board Member & Chief Commercial Officer at Mplus, said:
“Winning Gold for Best Innovation in CX and Silver for Best Use of AI is an incredible honor. These recognitions are a testament to our team’s dedication to pushing boundaries and delivering smart, technology-enabled solutions that create real value for our clients and their customers. The U.S. market is a key part of our global strategy, and this achievement reflects our continued investment in excellence and innovation.”
By securing top positions in two of the most transformative categories, Mplus has been inducted into the USCXA Hall of Fame, joining a distinguished group of companies recognized for shaping the future of customer experience in the U.S. and globally.
The awards further reinforce Mplus’ position as a trusted partner in delivering world-class CX strategies that combine advanced AI capabilities with a human-centered approach.
About the US CXA™
The US Customer Experience Awards ™ is proudly hosted by Awards International ™, the world’s premier awards event organization and the Dream Team behind 12 prestigious awards programs across the world. With offices in the USA, UK, United Arab Emirates, and Serbia, the company hosts flagship events in locations including Istanbul, London, Amsterdam, Dubai and LIVE online around the world. The US Customer Experience Awards™ is the premier celebration of CX excellence across the United States. The program aims to elevate the industry by recognizing the most impactful customer experience strategies and innovations, fostering knowledge-sharing, and encouraging the development of CX leadership across sectors.
About Mplus
Mplus is a technology-driven CX solutions provider specializing in conversational AI, real-time coaching, automation, and data-powered decision-making. With global operations and a focus on empowering the modern workforce, Mplus has received international recognition for its innovative platforms and practical applications of AI.
