12800
+
Team Members
300
+
Blue Chip Partners
25
+
Industries
57
Countries
42
Locations
32
+
Languages
About the Company
Founded in 2007 as a trailblazing contact center provider in the Adriatic region, Mplus group swiftly rose to become Southeast Europe's largest independent business process technology outsourcing (BPTO) firm, fueled by aggressive M&A strategies. Through these strategic moves, Mplus has not only cemented its presence in the Adriatic but has also expanded its footprint into LATAM, Africa, and APAC.
Today, Mplus group stands as a powerhouse supporting over 300 esteemed regional and global clients from 42 strategic locations. This expansion has equipped Mplus with an unparalleled understanding of the industry, blending contact center, information technology, and employment services seamlessly into a comprehensive service portfolio geared to tackle global challenges in customer experience optimization.
Mplus group's success lies in its ability to offer scalability, flexibility, and efficiency to its partners. With a relentless focus on delivering high-quality services at competitive costs, Mplus ensures a secure IT infrastructure backed by cutting-edge technology, positioning itself as a leader in the industry.
Each customer contact should be an added value.
Our mission is to supercharge businesses by elevating customer experience management through transparent governance, performance management, and proactive, continuous improvement actions.
Success begins with a sharp vision and strong collaboration.
Our vision is to empower our team members to become brand ambassadors for our partners. We are partners at eye level for our customers and inspire through innovation and agility.
Experienced & high-quality management team
State-of-the-art, secure contact center facilities
Strong & secure IT infrastructure technology
Best-in-class operational performance across all contact center services
Superior governance practices with quality audit, planning & monitoring functions
Management Team
