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About Mplus

Discovering, constructing, automating 
business processes to flourish CX
optimization and accelerate growth

Team Members
13500  +

Team Members

1
300  +

Blue Chip Partners

Industries
25  +

Industries

Countries
57 

Countries

Locations
62 

Locations

Languages
32  +

Languages

About the Company 

Mplus Group was founded in 2007 as a pioneer contact center provider in the Adriatic region and became the largest independent business process technology outsourcing (BPTO) company in Southeast Europe with a deep knowledge of the industry. 

Mplus Group supports over 300 renowned regional and global customers from 62 locations today by successfully integrating dynamic industries of contact center, information technology and employment services into a cohesive service portfolio ready to tackle global challenges in the field of customer experience optimization.

Mplus brings scalability and flexibility to its partners with a sharp focus on providing an efficient, high-quality service at a competitive cost and a secure IT infrastructure with state-of-the-art technology.

Each Customer

Each customer contact should be an added value.

Our mission is to supercharge businesses by elevating customer experience management through transparent governance, performance management, and proactive, continuous improvement actions.

Success begins with a sharp vision and strong collaboration.

Our vision is to empower our team members to become brand ambassadors for our partners. We are partners at eye level for our customers and inspire through innovation and agility.

Success Begins

Experienced & high-quality management team

experienced

State-of-the-art, secure contact center facilities

State of the art

Strong & secure IT infrastructure technology

Strong secure

Best-in-class operational performance across all contact center services

Best in class

Superior governance practices with quality audit, planning & monitoring functions

Superior

Management Team

Darko Horvat

President & Head of M&A

Tomislav Glavaš

Group CEO

Raoul Blautzik

CEO, Mplus Germany & CEE

Banu Hızlı

CEO, Mplus Türkiye & MENA

Eldar Banjica

CEO, Mplus Tech

Christoph Giese

Group CCO

Enis Arabacıoğlu

Executive Vice President for Finance and Strategy

Bruna Kostelac Košir

Group CPO

Domagoj Karadjole

Group Chief Sustainability/ESG Officer

Our Vast Global Reach

 

Mplus Germany Invitel GmbH

Mplus Smart Hub ROMANIA S.R.L.

Mplus Georgia MERITUS GEORGIA LLC

Mplus BiH D.O.O.

Mplus Croatia D.O.O.

Mplus Türkiye

Mplus Serbia Trizma D.O.O. Beograd

Mplus Slovenia Linea Directa D.O.O.

contact-sales

Ready to create next-gen customer experiences?

Let’s elevate your business with our high-quality services.