Our Core Tech Products
At Mplus, we don't just support customer interactions—we transform them.
Through our tech division, we harness the power of AI and technology to revolutionize every engagement,
making your teams more efficient, productive, and impactful.
Buzzeasy:
The Omnichannel
CCaaS Platform
What it does: Buzzeasy brings all your communication channels—voice, chat, email, SMS, and social media—into one seamless platform. With an AI-powered co-pilot, both agents and customers can self-serve with ease. The co-pilot helps agents by offering real-time guidance and automating routine tasks, while customers can find answers on their own through intuitive chatbots. It’s like having a smart assistant that makes service faster, more personal, and keeps everyone one step ahead.
How it helps: Buzzeasy makes customer interactions a breeze. By automating the simple stuff, your team can focus on the trickier cases, boosting efficiency and keeping your customers happier than ever. It’s all about working smarter, not harder.
AI Studio:
Drag-and-Drop AI into Your Contact Center
What it does: AI Studio is your AI-first, system-agnostic platform that lets contact centers build, manage, and deploy AI-driven workflows on top of any platform or CcaaS solution—no coding required. Need to unify three systems into one screen? Want an AI-powered voice bot or co-pilot? We’ve got you covered. Plus, we’ll built the knowledge base you need to supercharge your AI workflows.
How it helps: AI Studio revolutionizes customer service by integrating seamlessly with your existing tools. Customers get instant support from AI agents, agents receive real-time answers from AI copilots, and support leaders gain actionable AI insights. Missing something in your current stack but don’t want to wait? We’ll help you fill the gaps—fast and effectively.
Cempresso:
AI-Enhanced Support Automation for
Telco and Cable Operators
What it does: Cempresso automates customer support for telco and cable operators, providing AI-driven guidance to agents and automating processes like troubleshooting and service restoration.
How it helps: By streamlining issue resolution from first contact to fix, Cempresso improves first-contact resolution, boosts customer satisfaction, and integrates effortlessly with your existing systems.
Wallboard: Real-Time Metrics for
Contact Centers and Beyond
What it does: Wallboard is a real-time solution that transforms complex contact center data into easy-to-read performance metrics. It provides a clear view of what’s happening—right when it happens—making it invaluable for other business units too.
How it helps: With Wallboard, your team can make smarter decisions in the moment, stay on top of performance, and keep operations running smoothly—all from one screen. Plus, other departments can leverage this technology to enhance their workflows and insights as well.
LiveCoach:
AI-Enhanced Real-Time Agent Assistance
What it does: LiveCoach is an AI-powered communication assistant that provides real-time guidance, prompts, scripts, and compliance checks to call center agents during customer interactions.
How it helps: It enhances agent performance, reduces errors, and ensures exceptional service quality in every conversation.
AI-Driven Email Automation
Automation for Customer Service
What it does: It is an AI-powered chatbot that automates routine email responses, intelligently handling customer inquiries and escalating complex cases to live agents.
How it helps: It frees up agents to focus on more complex tasks, improving overall efficiency in handling routine customer interactions.
Imagine your agents working faster and more effectively
—closing more customer interactions every day. We’ve built AI-powered platforms that takes customer service to the next level.