About us
Mtech and Mplus joint-forces to go beyond technology
and provide 360° approach.
Mtech, part of Mplus Group, is a leading next-generation technology provider that revolutionizes business operations and customer experience with advanced AI-driven solutions and cloud-based services.
We provide a holistic roadmap of omnichannel communication solutions and a winning combination of high-quality services to support the customer experience management
Our in-house developed process automation solutions are based on the latest technology and can be easily adapted according to the requirements of any business.
Our Agent Experience Solutions offer a smooth and flawless experience to agents, while also reducing training times and improving customer satisfaction.
How we deliver next-generation CX solutions
![workflow](/sites/default/files/workflow-02-1.png)
Meet our Platform
Mtech is building a comprehensive and global platform that creates exceptional customer journey and business results.
![Buzzeasy](/sites/default/files/styles/413x271/public/buzzeasy.jpeg.webp?itok=VHGt2DdD)
Buzzeasy
Any Channel, Any Media, Anytime
Buzzeasy replaces most human interactions in a Customer Service chat by acting like a person and automating points of contact, allowing the team to focus on complex cases that significantly enhance overall customer satisfaction.
Buzzeasy is a cloud-based, AI-powered customer service platform designed to revolutionize how businesses interact with their customers. It offers a comprehensive suite of features that enhance communication, provide insightful analytics, and empower agents with advanced tools to deliver exceptional customer service.
![Smart Agent](/sites/default/files/styles/413x271/public/smart-agent.jpg.webp?itok=mzewOXHL)
Insights
Enhance team performance and decision-making in real time
Mtech Insights is an innovative, data-integration display solution tailored for optimizing real-time communication within businesses.
It provides a dynamic platform that presents crucial metrics and analytics, enhancing transparency and enabling teams to adapt and respond proactively, thereby elevating the efficiency and effectiveness of customer service operations.
![Totti](/sites/default/files/styles/413x271/public/totti.jpg.webp?itok=q94ZdXxj)
AI Agent Studio
Drag-and-drop AI into your business
Mtech AI Studio is a revolutionary platform that empowers businesses to harness the power of AI effortlessly.
With our intuitive, web-based application, you can create, manage, and deploy AI-driven workflows and solutions, enhancing efficiency, customer engagement, and innovation.
Embrace the future of business with Mtech AI Studio, where AI development is simplified, and the possibilities are endless.
![Buzzeasy](/sites/default/files/styles/413x271/public/buzzeasy.jpg.webp?itok=9JoCN4qh)
LiveCoach
AI-Enhanced Communication Guide for Call Center Excellence
Mtech LiveCoach is a cloud-based, AI-enhanced communication assistant tailored to revolutionize how call center agents interact with customers.
It provides an integrated suite of features that guide real-time dialogue, offer immediate corrective feedback, and empower agents with the tools to deliver outstanding customer service, elevating every conversation to excellence.
![cempresso](/sites/default/files/styles/413x271/public/cempresso.jpg.webp?itok=zHz0zoob)
Cempresso
Facilitate the workflow process
200% Increase in Efficiency
Cempresso wraps around existing systems and can be deployed in a matter of 2 weeks. It provides 360° service clarity by visualizing data to enable agents to get full context and AI-driven suggestions. The system has an automated background investigation, as well as an automatic remedy and guided support concept via various channels.