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Consultancy

Driving change with a commitment to build the future of interaction

Our Services

We offer CX consulting services to help organizations transform their operating models, gain workforce efficiency through automated processes, 
and measure and analyze success parameters to fuel continuous improvement.

Digital Transformation Consultancy

Digital Transformation Consultancy

We drive and implement change by supercharging the transformation of customer experiences with the right toolkit, right channels, and right infrastructure.
 

We analyze end-to-end customer journeys, including front and backend interaction processes, to enhance them with the right tools on a zero-based design philosophy and gain workforce efficiency through automated processes.

What We Offer

  • Digital Transformation Services
  • Omnichannel Strategy Design
  • Cloud Migration
  • Intelligent Automation
     
Process Consultancy

Process Consultancy

We create agile and effective processes built to perform, as we know that the profitability of any operation in a business is based on the success and efficiency of the related processes.

We offer end-to-end customer experience consulting services to enhance existing operational performance and identify bottlenecks and inefficiencies that cause manual workloads and increase operational costs. Our consultants unlock the full potential within your organization by designing tailor-made processes addressing your corporate targets, client needs, and expectations.

What We Offer

  • Process Engineering
  • Customer Journey Design
  • Data Analytics
  • UI-UX Design
  • Cost Allocation
  • Digital Infrastructure Design
     
CX Transformation Consultancy

CX Transformation Consultancy

We bring a holistic, human-centric approach to any experience. Because we know that great products are necessary but delivering great customer experiences with the right strategy is the key to success.

We provide the expertise and tools that help businesses figure out what matters most to customers and equip their teams to deliver delightful experiences while simplifying processes and eliminating costs. These strategic efforts will yield happy customers and happy team members.

What We Offer

  • Customer Journey Design
  • Predictive Modelling Based on Contact History
  • Cloud Migration
  • Intelligent Automation
     

Talented and Competent Consultants

Our consultants offer exclusive expert services to conduct a thorough analysis of your performance system, identify bottlenecks, and offer best practices to align performance management systems with any corporate goals and the expectations of your workforce.

Unique Holistic Approach

We are aware of the things that clients find valuable, and we keep enhancing those things to sustainably and thoroughly improve every customer engagement.

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Ready to create next-gen customer experiences?

Our services go beyond identifying improvement opportunities.

rectangle-4233.png Customer Experience

We create 360° omnichannel communication solutions via personalized customer experience platforms to facilitate both customer and agent experience and to tap into customer insights and expectations to constantly improve satisfaction.

rectangle-4234.png Technology

We provide an agile approach to transform your customer experience value chain into a digitalized, human-centered environment. We create software that digitizes the entire customer care journey under one roof.

Insights
 

Stjepan Oresković Novi dan N1
News 23.02.2024

Strengthening Cultural Institutions: Mplus's Collaboration with Croatian National Theater (HNK) on N1 Television's "Novi dan"

Stjepan Oreskovic Manager of the year 2023
News 15.02.2024

Celebrating Excellence in Croatian Leadership: Mplus's Stjepan Orešković Leads Jury at Manager of the Year Awards

Viktor Hlaca
News 15.02.2024

Efficiency Amplified: Mplus's Tech-Forward Approach Revealed at Zimmer Frei Forum 2024

Proven Results

50 %

Improvement Areas Per Project

35 %

Increase in Efficiency

45 %

Increase in Customer Satisfaction

20 %

Cost Saving