Customer Experience

We are building strategic partnerships with our customers, which derives from supporting every phase of the life cycle with a goal 
to enhance efficiency and improve results based on vertical experiences and various hub solutions. Our contact center customer service expertise 
transforms every customer interaction into an opportunity for building brand loyalty and enhancing customer retention. 

 Digital and omnichannel solutions

 24/7 availability based on your customers’ needs

 Agile implementation, best-in-class setup processes

 Providing 360° customer feedback

 Constantly filled international talent pool

What We Offer

• Inbound and Outbound Communications
• Infoline Support & Customer Care
• Complaint Management Support
• Market Surveys & Marketing Campaign Support
• After-Sales Support
• Loyalty Program Support
• Overflow & After-Hour Support

How We Do It

• Diverse Range of Operational Models
• Multilingual Skills
• Cultural Understanding
• Proven Best Practices
• Industry-Specific Experience

Our Expertise

• Extensive Communication Skills
• High NPS
• Agile and Efficient Implementation
• Industry-Specific Competency Hubs
• Specialized Management
• Omnichannel Communication
• Value-Added Innovation & Transformation Capabilities     
   

We design and implement tailor-made sales models specifically designed for your industry and market needs to achieve quotas. Our strengths lie in offering industry expertise and exceptional opportunities for sales growth. Our multilingual sales professionals can strengthen your position in any environment. We can also assist with process and sales methodology, helping you craft new sales playbooks for your teams.

What We Offer

• Outbound and Inbound B2C and B2B Sales, Retention and Loyalty Management
• Cross and Upsell Models
• Order Management
• Lead Generation
• Telemarketing
• Inside Sales
• Quality Assurance
• Process and Sales Suggestions

How We Do It

• Diverse Range of Operational Models
• Multilingual Skills
• Cultural Understanding
• Proven Best Practices
• Industry-Specific Experience

Our Expertise

• Extensive Communication Skills
• High NPS
• Agile and Efficient Implementation
• Industry-Specific Competency Hubs
• Specialized Management
• Omnichannel Communication
• Value-Added Innovation & Transformation Capabilities
   

Technical Support is a fundamental part of your customer experience. Offer your customers the ability to get in touch 24/7 to resolve queries. We support you through all channels, digitally and via self-care solutions. Our team of experts are specialized in your specific challenges and identifies with your products and your brand.

What We Offer

We can handle complex hardware and software issues, improving your brand reputation and cementing your thought leadership. Our offerings revolve around:

• Customer-Centric Service Approach
• Highly Skilled Technical Advisors
• Technical Expertise in Various Verticals
• Tier 1, 2 and 3 Support
• Actionable Insights and Analytics Support
• Vast Expertise in Customer Experience Technology

How We Do It

Both nationally and internationally, we are building a team of industry experts for you to solve your customers' challenges efficiently and around the clock. Our team members go through a multi-stage selection process to ensure the skills that enable them to quickly, efficiently, and personably solve the concerns of your customers even when the situation is difficult.

Our Expertise

Our main strengths hinge on our expertise and ability to offer technical knowledge not just in different industries, but in the languages that speak to your target audience.

Backoffice services are an extension of brand promise and exist to scale business needs by removing friction from the customer journey. Our contact center back office solutions are built on deep process understanding for all supporting tasks behind your customer engagement.

 Reduce process times and costs

 Manage risks

 Automated processes

 Improve on digital best practices

What We Offer

• Data Entry and Validation
• Payment Processing
• Settlements & Clearances
• Record Maintenance
• Regulatory Compliance
• Accounting and IT Services
• Order Fulfillment

How We Do It

We build fast and accurate back office teams for various industries that improve processes and administrative functions to relieve internal departments, such as accounting, finance, controlling, and fulfillment. Together we ensure that your customers are happy customers.

We offer our partners the highest collection rates in the industry with customized trainings, use of value-added technology, and straightforward efficiency management. If you need a partner with the technical capabilities, knowledge, tools, and communication skills to upgrade your collections strategy, we’ve got you covered.

 Customized collection process

 Early collection

 Late collection support

 Pre-legal collection skip tracing

 Transparent approach

 High convince rates & negotiation skills from multilingual experts

What We Offer

• Top-Trained Collection Specialists
• Continuous Advanced Training
• Strategic and Operational Communication
• Omnichannel Messaging
• Automation Solutions and Self-Care
• Increased Performance With Regular Awards

How We Do It

• Diverse Range of Operational Models
• Multilingual Skills
• Cultural Understanding
• Proven Best Practices
• Industry-Specific Experience

Our Expertise

• Extensive Communication Skills
• High NPS
• Agile and Efficient Implementation
• Industry-Specific Competency Hubs
• Specialized Management
• Omnichannel Communication
• Value-Added Innovation & Transformation Capabilities  
   

Social media is a fundamental must-have on building an online presence and creating engaging experiences. Our team of experts supports our partners to enhance their social media presence across customers' preferred channels to elevate brand awareness, customer engagement, and loyalty.

What We Offer

• Integration With Popular Social Media Channels
• Content Moderation and Management
• Digital Application and Processing
• Campaigning
• Multilingual Communication Expert

How We Do It

We create a seamless communication architecture and leverage your social channels to bring a new dimension to customer care and needs.