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Unlock the Ultimate Shopping Experience

Team Members
14 

E-commerce Clients

Industries
8 

Countries Served

Countries
22 

Languages

Locations
1350 

Employees

State of the art
185  +

Management Team

Seamlessly connect your customers to your brand and win their hearts

Linguistically and natively speaking agents at competitive cost

linguistically-and-natively-speaking-agents-at-competitive-cost

Full transparency on governance and performance management

full-transparency-on-governance-and-performance-management

Real-time quality and efficiency monitoring

real-time-quality-and-efficiency-monitoring

Transforming clicks into purchases with the magic of seamless shopping experiences and simply stand out from the crowd

Brand Loyalty Beyond Reason

Boost the brand experience to thrive the brand loyalty with our hyper-personalized contact center approach.

Increased Productivity

We're here to help. Discover the boost in productivity by outsourcing the right activities to the right partner who is an expert in his business area.

Higher Quality Service and Offerings

Our highly-educated team of experts can elevate the quality of your customer service to give you a competitive advantage.

Low AHT and High FCR

We focuse on low AHT (average handling time) and high FCR (first call resolution) scores to keep the CSAT always at the desired level in fast-paced world of e-commerce.

Scale Down Back-Office Expenses

Time-consuming and labor-intensive tasks are on us. You can just focus on your core business.

Integrated Omnichannel Infrastructure

Keep the customer information unified across all channels to ensure agents have an insight of previous interactions and develop an empathic communication.

From browsing to buying, transform customer data into value with excellence 

Streamline customer communication and entrust our team of specialists to guarantee your customer service platform is always on, accessible through all channels, and available 24/7.

inbound

Inbound

Social Media

Social Media

chat

Chat

outbound

Outbound

ticket

Ticket

e-mail

E-mail

2nd level sup.

2nd Level Sup.

backoffice

Backoffice

collection

Collection

Our unique services take us beyond being a contact center 

Customer Experience

We create 360° omnichannel communication solutions via personalized platforms to facilitate both customer and agent experience and to tap into customer insights and expectations to constantly improve satisfaction.

Tech Products

We provide an agile approach to transform your customer experience value chain into a digitalized, human-centered environment. We create software that digitizes the entire customer care journey under one roof.

Consultancy

Our holistic approach allows us to enhance our partners' operations and makes us a “one-stop-shop” through industry-leading expertise, cutting-edge technology, and continuous improvement culture.

Ready to create next-gen customer experiences?