Providing a great customer experience is paramount to the success of any company. It is considered a strategically important function by 83% of companies. So unsurprisingly, customer experience jobs are among the most valued in the market.
These jobs offer an excellent opportunity for potential customer experience professionals to get a headstart on a promising career with relatively low entry barriers, better work-life balance, and development opportunities.
If you want to shape a successful remote career in customer experience, we’ve got you covered! Through this article, we’ll explain all the ins and outs of succeeding in a remote customer service position and share experience-packed tips to make rapid progress in your career.
Finding the Best-Fitting Remote Customer Services Job
Customer experience, customer support, and customer service are often used interchangeably and have some crossovers, but they actually refer to different things.
Thus, before starting to look for jobs to apply for, it is best to figure out which job role under the customer experience umbrella fits your skills, needs, and interests.
Customer experience is a cross-departmental job that includes responsibilities for the whole customer journey, including customer service. It requires collaborating with customer-facing and non-customer-facing teams to improve brand identity, understand customer issues, and collect actionable insights to optimize services.
On the other hand, customer service team members, or call center agents, are generally responsible for communicating with customers through phone, live chat, social media, or email to answer questions, assist them through products or services, and resolve non-technical issues.
The technical issues are where customer support teams step in. This means if you want to work in a customer support role, you may need to acquire technical skills about the products or services of the company and be able to use your problem-solving skills to implement the solutions.
To understand which remote work role is best for you, take your strengths and weaknesses into account and think about how you would describe a perfect working environment.
Would you like to work with data to improve customer service? Be the point of contact for customers or deal with technical issues? These are the questions you should ask yourself to decide.
1. Check Personal Connections & Job Boards to Find Your Dream Job
The easiest way to land the perfect job is to contact professionals working in the field of customer experience. Even if you don’t know anyone working in this particular field, you can reach out and introduce yourself through channels like LinkedIn.
If you can’t get the response you’re looking for, you can start exploring websites with job boards for customer experience remote jobs. Search for keywords, like customer experience jobs in remote, customer service, or customer support, on Indeed, Glassdoor, and LinkedIn to find potential jobs.
Keep in mind that companies get a lot of applications through these channels. Therefore, it is always faster to check career opportunities on a good customer experience solutions provider’s website.
2. Create a Winning CV
One of the most commonly made mistakes is using the same CV for every job application. It’s better to create and regularly update a CV according to the company’s culture, products, and expectations.
To keep your CV up to date and attract your potential employers' attention with it, utilize the crossovers in expected skills, responsibilities, or specifications you recognize in different job listings.
For example, most companies in the market are looking for professionals with strong emotional intelligence, problem-solving, and persuasive speaking skills for customer-facing, back-end, and front-end roles. Still, it is best to check which skills are needed for particular roles and adjust your CV accordingly.
3. Make Decisions That Lead to Success
This is where you should narrow down your choices and decide. After the application process, you may end up with multiple job options. Here, it is best to compare the offers and identify what you are looking for.
Would you like to work in a full-time or part-time job? Does the working model allow you to balance your professional and personal life? It is all about making a pros and cons list. After all, being confident in making the right decision is the first step to success and self-assurance in a career.
Tips to Succeeding in Remote Customer Experience Jobs
Whether you decide to work in customer service, support, or experience, there are some key points to consider if you want to advance in your career. Here are some spot-on tips that will supercharge your career.
Understand the Objectives of the Business
Regardless of which part of the customer experience you work in, it is necessary to be well-versed in the operations and objectives of the company to effectively evaluate internal and external factors.
You should always keep tabs on contributing to the quality of internal operations and important trends in the industry that’ll create new challenges or competitive advantages.
Learn About Your Potential Customers
In customer experience jobs, identifying the needs and requests of potential customers can translate into meeting expectations easier, addressing issues more effectively, and solving problems faster.
Being a great team member in customer experience requires analyzing customer data and adjusting communication flows based on this data. Therefore, studying prospective customer demographics, interests, and potential issues is crucial for both providing customer satisfaction and optimizing operations.
Ensure Transparency in Communication
Transparency is one of the most effective ways of creating convenience for both customers and team members.
While maintaining clear communication can increase the trust and loyalty of customers, it can also boost relationships with team members and create self-organizing teams exchanging ideas and inspiring each other.
Stay Open to Feedback
Getting feedback is natural in all customer service jobs. You should accept regular feedback about how you manage operations, solve problems, and address issues.
The key to turning this feedback into another layer for success is to treat them as constructive criticism and learn from them to better yourself.
Ready to Build Your Remote Customer Service Career?
You might’ve heard the saying, “Success is best when it’s shared.” This means only when you come together with inspiring team members, share a common vision, and put together your skills and strengths is it possible to thrive in what you do.
At Mplus, we put respect and unity at the heart of all the relationships we build with our team members and customers. As a team of people inspired by people, we are here to empower your customer experience career with our inclusive, improvement-oriented culture.
Let’s Shape the Future of
Customer Experience Together!