Zagreb, Croatia, March 17, 2026 – Following the recent establishment of an operational presence in Africa, Mplus, the BPTO vertical of the BOSQAR INVEST group (BOSQAR d.d. – ZSE: BSQR), today announced the signing of its first M&A transaction in the region.
Subject to fulfillment of the conditions precedent, Mplus shall acquire 51% majority stake of the BPTO division of PLP Group, strengthening its footprint across South Africa, Namibia, and Mauritius.
“This transaction represents an important milestone in our African expansion strategy,” said Tomislav Glavaš, CEO of Mplus and Board Member at BOSQAR d.d., the holding company of the BOSQAR INVEST group.
“Africa is rapidly emerging as an attractive BPTO destination, offering a unique combination of strong multilingual capabilities, scalable talent, and cost-efficient delivery models that meet the evolving needs of our global clients,” Glavaš added.
The continent’s growing base of English- and multilingual-speaking professionals, combined with improving digital infrastructure and favorable time-zone alignment with Europe, continues to support the delivery of customer experience and knowledge-based BPTO services.
The current owner and key leadership team will continue to play an integral role in the business, remaining actively involved in operations. Their extensive knowledge of local markets, coupled with Mplus’s global expertise, will provide a strong foundation for continued success.
“We are excited to partner with Mplus, a proven BPTO platform with a strong operational track record. Their experience in building and scaling high-performing BPTO operations, combined with their strategic vision and execution capabilities, makes them the ideal partner to support PLP’s next phase of growth,” said Leighton Curd, founder and CEO of PLP.
PLP Group is a South African BPTO platform with 950 employees and EUR 13,5 million in revenue.
About PLP Group:
Founded in 1992, PLP Group (Pty) Ltd is a privately owned global customer experience, business process outsourcing, and technology provider delivering integrated solutions to clients across Africa, the United States, and Europe. With approximately 950 employees operating across six service centres and work-from-home environments in South Africa, Namibia, and Mauritius, PLP provides omnichannel customer experience services, contact centre operations, back-office processing, sales and outbound engagement, AI-enabled automation, and concierge services.
PLP combines advanced AI, automation, and CRM/CX technology integration with a highly skilled workforce to deliver scalable, high-quality customer interactions and operational support. The company is also the developer of the Hey Jude personal concierge platform, an innovative employee and customer engagement solution designed to enhance wellbeing, productivity, and customer loyalty.
Serving industries including healthcare, fintech, e-commerce, benefits administration, retail, consulting, and FMCG, PLP maintains globally recognized standards for quality and security, including ISO 9001 and ISO 27001 certifications, and operates in compliance with GDPR and HIPAA frameworks.
Guided by the philosophy “Powered by people, driven by innovation,” PLP focuses on creating meaningful employment, delivering service excellence, and enabling global clients to access high-performance CX solutions from Africa. The company is led by a tenured executive team with more than 20 years of industry experience and over 15 years operating across Africa and is currently accelerating its global growth through strategic technology integration and partnership with Mplus Group.
About Mplus:
Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.
Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.
In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the Czech Republic, the UK, the USA, and South Africa, delivering top-notch customer experiences in over 32 languages.
Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge AI tools to enhance customer experience, optimize operations, and embrace digital transformation.
