Insights

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AI Innovation in CX Starts Here

Blog 02.09.2024

AI Innovation in CX Starts Here

How AI Can Transform Outbound Sales: The ROI of Buzzeasy’s LiveCoach

Blog 27.08.2024

How AI Can Transform Outbound Sales: The ROI of Buzzeasy’s LiveCoach

know-your-why-the-relentless-drive-for-excellence

Blog 19.08.2024

Know Your Why: The Relentless Drive for Excellence

CCaaS: A Superior Alternative to On-Premise Contact Centres

Blog 13.08.2024

CCaaS: The Superior Choice to On-Premise Contact Centres

Blog 07.08.2024

Your Customers Are Calling—It’s Time to Get Them Off Hold! 📞⏳

Ready for the Retail Rush?

Blog 04.08.2024

Ready for the Retail Rush? Debunking Myths and Embracing Tech for a Stellar Customer Experience 🚀

Conversational Knowledge: The New AI Frontier

Blog 28.07.2024

Conversational Everything Will Be Here Soon: Conversational Knowledge is the New Knowledge Base

why-geopolitical-risk-assessment-matters-for-outsourcing-1.jpg

Blog 25.07.2024

Why Geopolitical Risk Assessment Matters for Outsourcing

Good Decisions Start with Data: Four Ways to Put Data at the Center of Every Decision

Blog 16.07.2024

Good Decisions Start with Data: Four Ways to Put Data at the Center of Every Decision

The Boat Parable: Leading by Empowering Others

Blog 11.07.2024

The Boat Parable: Leading by Empowering Others

Unified CXM Strategy: Navigating Tech Solutions Effectively

Blog 24.06.2024

Navigating the CXM Maze: Why a Unified Strategy and the Right Tech Solutions Matter

The Unsung Heroes of Tech: Systems Integrators and Why You Should Know 1 of Them

Blog 20.06.2024

The Unsung Heroes of Tech: Systems Integrators and Why You Should Know 1 of Them

mtech-insights-the-wallboard-to-critical-metrics

Blog 21.05.2024

Critical Metrics on Hand for Decision Makers with Mtech Insights

Integrating the Future of Customer Service Across Industries with Mtech AI Studio

Blog 21.05.2024

Integrating the Future of Customer Service Across Industries with Mtech AI Studio

Gateway Contact Center

Blog 29.04.2024

The Gateway to Global Customer Connectivity

ai-enhanced-knowledge-bases-on-contact-centers-blog-cover

Blog 19.01.2024

Explore the Impact of AI-Enhanced Knowledge Bases on Contact Centers

revolutionizing-telecom-cx

Blog 11.01.2024

Revolutionizing Telecom CX: 3 Strategies + Troubleshooting Magic

mplus

Blog 09.11.2023

Elevate Food Delivery Operations with Data-Driven Excellence

Mplus

Blog 29.09.2023

Buzzeasy: AI-Powered Multilingual Support Solution by Mplus

understanding-the-future-of-retail-banking-cover-image-min

Blog 08.09.2023

How Customer Preferences Shape the Future of Retail Banking

award

Blog 01.09.2022

Frost & Sullivan Honors Mplus Group as an Entrepreneurial Leader

ai-enhanced-cx

Blog 21.08.2023

Buzzeasy: AI-Powered Customer Call Center Software

generative-ai-cover

Blog 03.08.2023

The Impact of Generative AI on the BPO Industry

how-to-choose-the-best-bpo-cover

Blog 25.07.2023

Choosing the Best BPO Company for eCommerce Customer Service

mplus

Blog 21.06.2023

How to Boost Contact Center Efficiency With Gamification

Food Delivery Industry

Blog 27.04.2023

Beating the Odds: Solving Challenges in the Food Delivery Industry

metaverse-blog

Blog 13.03.2023

Explained: Metaverse and the Future of CX

ai-metaverse-customer-support

Blog 13.03.2023

AI and Automation in Metaverse-Based Customer Support

mplus

Blog

How to Thrive in a Remote Career in Customer Experience

Using Commerce

Blog

Using outsourcing to improve customer experience in e-Commerce