Skip to main content

Insights

Find actionable & inspiring insights for today and tomorrow

Good Decisions Start with Data: Four Ways to Put Data at the Center of Every Decision
Blog 16.07.2024

Good Decisions Start with Data: Four Ways to Put Data at the Center of Every Decision

The Boat Parable: Leading by Empowering Others
Blog 11.07.2024

The Boat Parable: Leading by Empowering Others

Unified CXM Strategy: Navigating Tech Solutions Effectively
Blog 24.06.2024

Navigating the CXM Maze: Why a Unified Strategy and the Right Tech Solutions Matter

The Unsung Heroes of Tech: Systems Integrators and Why You Should Know 1 of Them
Blog 20.06.2024

The Unsung Heroes of Tech: Systems Integrators and Why You Should Know 1 of Them

mtech-insights-the-wallboard-to-critical-metrics
Blog 21.05.2024

Critical Metrics on Hand for Decision Makers with Mtech Insights

Integrating the Future of Customer Service Across Industries with Mtech AI Studio
Blog 21.05.2024

Integrating the Future of Customer Service Across Industries with Mtech AI Studio

Gateway Contact Center
Blog 29.04.2024

The Gateway to Global Customer Connectivity

ai-enhanced-knowledge-bases-on-contact-centers-blog-cover
Blog 19.01.2024

Explore the Impact of AI-Enhanced Knowledge Bases on Contact Centers

revolutionizing-telecom-cx
Blog 11.01.2024

Revolutionizing Telecom CX: 3 Strategies + Troubleshooting Magic

mplus
Blog 09.11.2023

Elevate Food Delivery Operations with Data-Driven Excellence

Mplus
Blog 29.09.2023

Buzzeasy: AI-Enhanced Multilingual Customer Support Solution

understanding-the-future-of-retail-banking-cover-image-min
Blog 08.09.2023

How Customer Preferences Shape the Future of Retail Banking

award
Blog 01.09.2022

Frost & Sullivan Honors Mplus Group as an Entrepreneurial Leader

ai-enhanced-cx
Blog 21.08.2023

Buzzeasy: AI-Powered Customer Contact Center Software

generative-ai-cover
Blog 03.08.2023

The Impact of Generative AI on the BPO Industry

how-to-choose-the-best-bpo-cover
Blog 25.07.2023

Choosing the Best BPO Company for eCommerce Customer Service

mplus
Blog 21.06.2023

How to Boost Contact Center Efficiency With Gamification

Food Delivery Industry
Blog 27.04.2023

Beating the Odds: Solving Challenges in the Food Delivery Industry

metaverse-blog
Blog 13.03.2023

Explained: Metaverse and the Future of CX

ai-metaverse-customer-support
Blog 13.03.2023

AI and Automation in Metaverse-Based Customer Support

mplus
Blog

How to Thrive in a Remote Career in Customer Experience

Using Commerce
Blog

Using outsourcing to improve customer experience in e-Commerce

Strategy
Blog

Defining the Business of Experience: A Holistic Strategy

weighting
Blog

Weighing the Advantages and Disadvantages of Outsourcing

2.png
Blog

3 Golden Rules For More Engaged Customers