Life is the biggest experience itself
As a BPO solutions company that has a commitment on creating exceptional experiences, valuing all aspects of life including people and our planet is our priority.
Our corporate sustainability starts with our value system and a principles-based approach to doing business with each stakeholder.
Hence, organizational ethical principles, good corporate governance, and professional ethics constitute the pillars upon which our activities are based on.
In order to join forces with other industry participants aimed at contributing to global sustainability, we are continually developing and implementing our policies on corporate governance, responsibility and environment protection.
Sustainable Development Goals
Those on which we have a direct impact across all our operations and on which we focus primarily.
Those on which we have a limited impact across certain areas of operations.
Here at Mplus, preserving the environment, caring for people, contributing to society, and protecting human rights are all interconnected. We have a strong commitment towards creating a cleaner environment and reducing our carbon footprint for both people and our planet.
Environmental Efforts
- Increasing share of renewable energy in overall energy consumption
- Implementing smart technologies and energy efficient solutions
- Streamlining and optimizing IT infrastructure and equipment
- Managing waste with no-excuse recycling activities
- Reducing greenhouse gas emission
- Reducing energy consumption
- Optimizing business travels
- Electrifying car fleet
People are at the heart of our business. Thus, we have a sharp focus on building a healthy team environment, providing equal opportunities for everyone, encouraging inclusion, respecting cultures, and utilizing our diversity.
Wellbeing Efforts
- Diversity, Equity & Inclusion
- Employee wellbeing and working conditions
- Enhanced learning & development program
- Women empowerment
Trust starts from security. At Mplus we strive to ensure that a strong culture of safety, security, and ethical behavior is embedded in everything we do to protect our assets — physical, digital, and human. While our security and compliance standards protect our partners and their clients, it secures the livelihoods of our employees as well.
Security Efforts
- Upskilling & targeted training of employees with a focus on digital & soft skills
- Comprehensive cybersecurity & legal framework aimed at the prevention of cybercrime & data breaches
- Incorporation of sophisticated IT solutions & services enhanced by investments in advanced technology
- Focusing on augmented customer experience to assist human interaction with technology & process the increased volume of interactions
