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Revolutionizing Customer Experience: Mplus at the Automation Summit Conference

Split, April 29th, 2024 – Mplus showcased its tech innovation portfolio at the inaugural Automation Summit Conference. Held from April 25th to 26th at Le Meridien Lav Hotel in Split, Croatia, the summit brought together over 200 top executives and industry experts to explore the latest advancements in automation and business process transformation against the backdrop of the picturesque Dalmatian coast.

Viktor Gajodi, CEO of Buzzeasy, and Viktor Hlača, Solution Expert at Mplus  Photo: Mplus Group

"A lot is happening in the IT and business world, and the Automation Summit is set to provide participants with the best insights into global trends," said Darko Jovišić, CEO and co-founder of Robotiq.ai, the company organizing the event.

With speakers from the USA, Germany, the Czech Republic, Lithuania, Croatia, and Serbia, the summit brought together an ecosystem of experts sharing their knowledge and experiences in leveraging cutting-edge technologies like artificial intelligence (AI), robotic process automation (RPA), and intelligent document processing (IDP) to automate processes effectively.

Expert Insights: Mplus Showcases Tech Innovations

As one of the key sponsors, Mplus showcased its ground-breaking new AI platforms, which empower businesses and contribute to the transformative exchange of knowledge.  

Mplus Group's technology division was represented by Viktor Gajodi, CEO of Buzzeasy, and Viktor Hlača, Solution Expert at Mplus. The two introduced Mplus’s top-of-class AI products that are set to revolutionize the customer experience (CX) market and set new standards in customer service.

Photo: Mplus Group

Viktor Gajodi led a demo session alongside Darko Jovišić called “Call Center Automation with RPA,” introducing technology that revolutionizes how businesses interact with customers. He showcased an innovative integration of Buzzeasy with RobotiQ RPA in SAP processes. The presentation featured a live demonstration of customer interaction, starting with a chatbot for initial support and seamlessly escalating to a human agent when needed. It highlighted the seamless collaboration between AI and human agents, as well as the improvements in customer support efficiency. 

As Viktor pointed out, the automation of routine and repetitive tasks liberates employees to focus on more strategic and creative work. As a result, it increases overall efficiency, reduces costs, and improves accuracy and customer satisfaction.

Viktor Hlača, with nearly three decades of experience in information and communication technologies, project management, and strategic planning, presented a compelling case study titled "A Day in the Life of AI." 

Through real-life examples, he showcased how today's Generative AI enhances customer and employee satisfaction, improves teamwork efficiency, and ensures consistency across all customer touchpoints.

As demonstrated during the Automation Summit Conference, Mplus remains at the forefront of innovation, committed to delivering cutting-edge solutions that empower businesses to thrive in an increasingly digital landscape. 

 

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