Mplus Methodology
"Our tailored methodology initiates practical implementation and digital enablement to enhance customer engagement, pursuing a unique and holistic approach to sustain long-term success. Our agile working culture helps us implement medium to large-scale BPO management projects within a month.
Implementation
Digital Enablement & Service Design
The process starts with customer experience journey analysis where CRM needs are covered with in-house tools & systems.
Once the needs are analyzed, all the technological requirements for business process services are sourced through internally developed software applications.
Our Tech Products
Enabling innovations across different services to empower all customer processes and supporting our unique methodology with agile technologies is our passion.
Cempresso
Facilitates the workflow process of inbound document & electronical traffic
Totti
Mimics human actions and automates repetitive tasks
Allspace
Omnichannel management software that allows to design process flows & integrations
Buzzeasy
Transforms Teams into a multichannel contact center
Smart Agent
Knowladge-base software solution that can design call flows & enables easy onboarding of agents
Training & Continuous Development
Implementing all types of standard and customized training and coaching procedures in line with different processes and requirements
to foster a continuous development culture. That's how we build an outstanding competitive edge both for our partners and team members.
